IT Service Desk Analyst

5 days ago

San Francisco, United States Amerit Consulting Full time

Overview:


Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished IT Service Desk Analyst.


*** Candidate must be authorized to work in USA without requiring sponsorship ***


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*** Location: 505 Parnassus Ave, San Francisco, CA 94143

*** Duration: 26 weeks contract to start w/ possibility of extension


Note:

  • 100% onsite role.


Description:

  • Mid-level support position for problem resolution and providing technical recommendations for more complex problems.
  • Incumbent participates in system administration with appropriate tools such as Microsoft ADUC (Active Directory) console, and Tivoli Endpoint Manager (Big Fix).
  • At this level, assignments may be complex in nature where judgment will be required in problem resolution and training end-users.
  • The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT technical policies.
  • Incumbent is responsible for deployment, installation, and the resolution of technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals.
  • Incumbent will provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers.
  • Incumbent will document in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.
  • The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote and onsite customer support.
  • Exercise sound judgment and prioritization and reorganization of customer requests.
  • Incumbent must be comfortable working in hospital and clinical environment and flexible with scheduling.


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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.


Satwinder “Sat” Singh

Lead Technical Recruiter


Company Overview:


Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.


Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

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