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Scientific Business Analyst

3 months ago

Baltimore, United States Sapio Sciences Full time

About Sapio Science

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

Sapio's products are created from one platform - the Sapio Platform - a configurable no/low-code, science-aware laboratory informatics platform powered with built-in scientific and AI tools. Sapio's three core products are Sapio LIMS (Laboratory Information Management System, Sapio ELN (Electronic Laboratory Notebook), Sapio Jarvis (Scientific Data Cloud), and Sapio ELaiN (Electronic Laboratory Artificially Intelligence Notebook).

Sapio's business is optimally positioned in a high-growth market where regulators and customers are emphasizing data quality, data access, compliance, and taking advantage of the latest advancements in AI, making it easier for scientists, lab and informatics professionals to accelerate novel science.


Position Summary

An experienced SBA you will be confident working in Life Sciences to consultatively define, implement and help support our solution to customers' delight. You will have a deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting.


Essential Responsibilities (Other duties may be assigned.)

  • Interpret customer requests and translate them into functional requirements (recognize the distinction between user requests from the underlying true needs)
  • Documentation of business processes and workflow (‘as is’ and ‘to be’) using swim lane diagrams
  • Identify customers' key success criteria and ensure they are tracked and measured within the solution.
  • Maintain a thorough understanding of the Sapio Sciences product portfolio and how it is configured.
  • Effectively provide end-user training on customized solutions to show how the implementation met the customer's goal
  • Be able to perform configurations of the workflow/experiment in the Sapio Platform, and/or in some cases create wireframe mock-ups of the workflow/experiment.
  • Effectively document, communicate (oral and written) and explain technical material.
  • Perform root cause analysis, uncover critical business requirements, and facilitate solution delivery.
  • Expected to function independently and produce results that meet standards of quality, timeliness, and acceptability with minimal supervision.
  • Liaise with the product to ensure new customer-driven feature requirements are captured.
  • Become our customer’s trusted technical partner, regularly review their deployment to ensure successful leverage our full product and service portfolio.
  • Work closely with the Sapio Sciences US team to establish scalable processes and working methods.
  • Meticulously manage all BA related deployment services documentation
  • As needed, assist in testing sprint deliverables to ensure they meet requirements.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Education/Experience:

  • Several years of Life Sciences experience working within a Lab (preferably introducing new IT solutions)
  • A BS/BA degree or equivalent in Life Science (e.g. molecular biology, chemistry)
  • Working knowledge and experience with JIRA and Confluence


Required Skills & Abilities:

  • Previous experience with LIMS or ELN software
  • Substantial experience of effectively managing external stakeholders including strong communication skills and ability to build working relationships at all levels.
  • Experience leading external client workshops, and documenting business needs and outcomes.
  • Proven organizational skills, with the ability to deliver an agreed workload within deadlines while maintaining high accuracy and attention to detail.
  • Strong analytical, problem-solving, interviewing, data analysis, and fact-finding skills. • Excellent listening and presentation skills
  • Ability to travel up to 30% of the time for customer visits, etc
  • Demonstrated success working responsibly and effectively from a home office.
  • Effective time management, and prioritization skills
  • Excellent computer skills (Excel, PowerPoint, Word, CRM Programs)


Commitment to Equal Opportunity

Sapio Sciences is an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.