Member Services Representative Sub

4 weeks ago

Rocky Mount, United States Planet Fitness - Excel Fitness Full time
Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Wellness resources

Looking to pick up extra hours?   Join our team  
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed

 

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations

 

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for?  APPLY TODAY


Essential Duties and Responsibilities 


- Provide an exceptional customer service experience by filling in for available shifts when needed.
  

-Responsibilities include:

  • Be on call to assist with shift coverage, as needed
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
Qualifications/Requirements 


  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • People with positive mental attitudes excel here
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 


  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority That’s why we are following super-strict safety and cleaning protocols.
  • Mask up All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break
Benefits & Perks


  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Learn More

  • Fitness Services Representative

    2 weeks ago

    Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time

    Company OverviewExcel Fitness, a Planet Fitness franchise group, is committed to providing a positive member experience through superior customer service and cleanliness. We are a rapidly growing company with 80+ clubs in 6 states, offering opportunities for advancement and professional growth.SalaryThe estimated salary for this position is $42,000 -...

  • Customer Services Representative

    6 months ago

    Rocky Mount, United States GC Services Full time

    Inte. Logix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal c Customer Service, Representative, Customer Experience, Retail

  • Member Services Representative

    4 weeks ago

    Rocky Mount, United States Planet Fitness - Excel Fitness Full time

    Benefits:Flexible scheduleOpportunity for advancementWellness resourcesPaid time offGrow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas....

  • Member Services Representative

    4 months ago

    Rocky Mount, United States Planet Fitness Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas,...

  • Member Support Specialist

    2 weeks ago

    Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time

    Job Description:We are looking for a skilled Member Services Representative Sub to join our team at Planet Fitness - Excel Fitness. In this role, you will have the opportunity to provide excellent customer service and ensure a clean and safe environment for our members. As a key member of our front desk team, you will be responsible for checking members into...

  • Customer Service Representative

    2 weeks ago

    Rocky Mount, United States Circle K Full time

    Circle K - 5102 Dortches Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    1 month ago

    Rocky Mount, United States Circle K Full time

    Circle K - 1630 Sunset Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    1 week ago

    Rocky Mount, Virginia, United States Food Lion Full time

    Job Title: Customer Service RepresentativeAbout the CompanyFood Lion is a leading grocery retailer with over 82,000 associates serving more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Job DescriptionAs a Customer Service Representative, you will be responsible for providing exceptional customer service, handling cash...

  • Customer Service Representative

    2 weeks ago

    Rocky Mount, North Carolina, United States The Action Group-HR Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The Action Group-HR. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing top-notch customer service.About the RoleThis position requires strong communication and problem-solving skills, as...

  • Customer Service Representative

    1 week ago

    Rocky Mount, North Carolina, United States Dunhams Sports Full time

    ResponsibilitiesWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. The successful candidate will be responsible for:Providing excellent customer service and responding to customer inquiriesRinging cash registers and processing transactionsMaintaining store displays and merchandisingThe...

  • Customer Service Representative

    2 weeks ago

    Rocky Mount, North Carolina, United States Chris Canady - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. In this role, you will have the opportunity to generate exceptional client experiences that reinforce the growth of a successful insurance agency.**Job Summary**The Customer Relations Representative will be responsible for...

  • Customer Service Representative

    2 months ago

    Rocky Mount, United States U-Haul Full time

    Location: 131 S Wesleyan Blvd, Rocky Mount, North Carolina 27804 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Experience Specialist

    2 weeks ago

    Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time

    Company ProfilePlanet Fitness - Excel Fitness is a rapidly growing fitness center chain with over 80 locations across six states. Our mission is to provide a welcoming and supportive environment for our members to achieve their fitness goals.Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Member Service...

  • Automotive Sales Representative

    1 week ago

    Rocky Mount, North Carolina, United States Robbins Toyota Full time

    Job Description: Automotive Sales RepresentativeWe are seeking an experienced Automotive Sales Representative to join our team at Robbins Toyota. As a key member of our sales team, you will be responsible for presenting and demonstrating our inventory to customers, creating and executing strategies for increasing market share, and maintaining high standards...

  • Member Services Representative

    4 weeks ago

    Mount Pocono, United States Planet Fitness Inc. Full time

    Improve others, Improve yourself.You Belong!Job Summary:The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the...

  • Customer Services Representative

    7 hours ago

    Rocky Mount, United States InteLogix Full time

    Overview:InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused...

  • Patient Services Rep.

    2 weeks ago

    Rocky Mount, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is seeking qualified candidates for a Patient Services Representative in Rocky Mount, NC!This is a Full-Time, Temp-Perm, IN OFFICE position!Pay: $15-$16hourHours: M-F 8am - 5pmPrior experience in a medical office or medical call center required.Job Duties:Answer phones, schedule and direct patients to...

  • Patient Services Rep.

    2 weeks ago

    Rocky Mount, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is seeking qualified candidates for a Patient Services Representative in Rocky Mount, NC!This is a Full-Time, Temp-Perm, IN OFFICE position!Pay: $15-$16hourHours: M-F 8am - 5pmPrior experience in a medical office or medical call center required.Job Duties:Answer phones, schedule and direct patients to...

  • Customer Service Representative

    3 weeks ago

    Rocky Mount, Virginia, United States Food Lion Full time

    Job Description:The Store Associate position at Food Lion is a dynamic role that requires a strong commitment to customer satisfaction and store excellence. As a key member of our team, you will be responsible for providing exceptional service to customers, maintaining a clean and organized store environment, and maximizing sales through effective...

  • Farm Bureau Member Service Associate

    2 weeks ago

    Rocky Mount, Virginia, United States Virginia Farm Bureau Full time

    Member Service Associate Job Description:The Farm Bureau Member Service Associate is an exciting opportunity to work with our members, providing expert guidance and support to ensure their insurance needs are met.Duties and Responsibilities:Develop and maintain relationships with existing members to drive sales growth.Collaborate with the County Board of...