Sales Operations Manager

1 week ago

Carlsbad, United States G&E Partners Full time

Job Title: Sales Manager - Orthotics/Prosthetics and Sports Medicine

Location: Carlsbad, CA (or surrounding area)


Job Summary:

Our client, a leading player in sports medicine and orthotics/prosthetics, is seeking a dynamic and results-driven Sales Operations Manager with specialized experience in orthotics, prosthetics, and sports medicine.

The Manager, Sales Operations is responsible for oversight of territory design and management, quota philosophy and development, commission design and administration, CRM (Customer Relationship Management) roadmap, and sales analytics. S/he serves as a business partner and primary point of contact for sales management and representatives for all field sales reporting needs, commission inquiries, and matters pertaining to territory performance. This is a highly visible position that will have a direct impact on the success of the organization and will present recommendations to executive leadership on a routine basis. S/he also manages GPO (Group Purchasing Organizations and IDN (Integrated Delivery Networks) activities and acts as a business partner to the National Accounts team. The Manager, Sales Operations will accomplish the department objectives through management of assigned employees in the Sales Operations department as well as direct contributions.

Essential Job Functions

Directs metric development, analysis, reporting, sales analytics, and sales compensation.

Delivers tactical solutions for supporting the achievement of revenue and income objectives.

Owns the logic maintenance, performance, and roadmap for sales commission software.

Partners with internal stakeholders and external vendors to gain agreement on business objectives and the sales programs and action plans needed to achieve them.

Identifies sales trends and creative proactive solutions that help management gauge the performance of the business and creates proactive solutions to maximize sales performance.

Utilizes sales analytics to help support quarterly sales forecasts, quota setting, and sales deployment decisions.

Coordinates forecasting activity through CRM as available.

Partners with Sales, Human Resources, and Finance management to support the development, approval, and communication of field sales compensation and incentive programs, and assists in developing the strategies and tools to maximize sales performance.

Collaborates with the finance team to forecast performance and implements any necessary strategic and tactical changes to ensure achievement of annual objectives.

Creates and owns dashboards in Power BI and acts as the main liaison with the Business Intelligence team to deliver requirements and perform testing as necessary.

Partners with the sales leadership team with independent and direct sales representative onboarding.

Manages, as needed, activities supporting GPO (Group Purchasing Organizations and IDN (Integrated Delivery Networks)businesses and Master Data Management.

Leadership responsibilities include the selection, development, performance management and continuous recalibration of staff; ensures appropriate staffing levels and resource allocation; performs administrative tasks associated with timekeeping, pay, performance, policy administration and other matters related to employment.

Assesses staff and provides timely and consistent feedback regarding technical proficiency and effectiveness. Provides constructive feedback, guidance, and reinforcement to employees regarding job performance. Works with staff to identify work goals and create individual development plans. Evaluates training programs to ensure content meets staff needs.

Qualifications

Bachelor’s degree in accounting, business, finance or other related field is required. Master’s degree is preferred.

5+ years’ experience in sales operations or finance required. Experience from a medical device company is preferred.

2+ years of supervisory experience is required.

Must be an expert in the use of Microsoft Excel. Computer proficient to include web browser/internet search, MS Outlook, Word, and Power Point capabilities. Technical competence includes the ability to learn new software and systems.

Experience with Oracle, CRM and Power BI is strongly preferred.

Competencies

Demonstrates ownership and accountability; demonstrates the ability to: negotiate, plan, execute, control, and deliver; communicates effectively both written and verbal; to create internal and external communications and disseminate information effectively; to collaborate effectively across functions and with all levels of management; to lead and influence others and impart knowledge efficiently through various methods of training; maintains a customer-centric service orientation. Maintains high ethical standards and professionalism with the ability to handle confidential, private, and sensitive information effectively; preserves individual credibility; and positively influences others. Strong project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Excellent communication, interpersonal, and negotiation skills, with the ability to build and maintain positive relationships with diverse stakeholders.

Physical Requirements

Performing the duties of this job regularly involves sitting, standing, walking, hearing/listening, repetitive hand movement, grasping and reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Vision requirements include the ability for close vision, to adjust focus, to color code.

Mental Requirements

This position requires the ability to: maintain an appropriate work pace, comprehend and follow instructions, exercise logic and reasoning, organize and prioritize; read; compose written communication; communicate verbally; problem solve; make decisions; analyze and interpret data; multi-task/re-direct; experience numerous interruptions This position requires the ability to maintain the highest standards of professional maturity and emotional intelligence even in difficult or stressful situations.

Other Requirements

Minimal domestic travel may be required in this position.

Work Environment

The noise level in the work environment is usually quiet to moderate. Ability to focus in an open-office environment, multi-task andre-direct and experience numerous interruptions. This position has the utmost responsibility for compliance with the rules and regulations regarding a safe and healthy work environment relative to their actions and conduct.

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