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System Administrator

3 months ago

Worcester, United States Robert Half Full time

We are seeking a highly motivated and skilled Systems Administrator to join our dynamic IT Team. In this role, you will play a critical role in ensuring the efficient and secure use of technology across the organization. A strong understanding of MacOS, mobile device management (MDM), and inTune/Jamf is essential for success.

Responsibilities:

  • Partner with key stakeholders to design and implement technology solutions aligned with current standards and requirements.
  • Evaluate new systems, policies, standards, and procedures related to technology deployment and management.
  • Manage client management tools (Intune, MacOS, Microsoft Windows, Microsoft 365, etc.).
  • Build, document, and update Mac and PC images for diverse hardware configurations.
  • Create and deploy software packages related to security and operational requests.
  • Streamline system migrations to the latest operating systems (e.g., MacOS, Windows).
  • Maintain compliance with patching and updating requirements for operating systems and third-party software.
  • Document procedures for supporting end-user systems within an enterprise management framework.
  • Act as an escalation point for both enterprise-wide client issues and complex support requests from internal teams.
  • Generate detailed reports on ongoing initiatives and compliance with key performance indicators.
  • Provide user education and training on supported technology systems.
  • Effectively communicate technical and non-technical information, both verbally and in writing.
  • Facilitate collaboration among healthcare providers, faculty, and other stakeholders to optimize technology use.
  • Maintain data security and confidentiality in accordance with all applicable regulations.
  • Pursue professional development opportunities to stay current with the latest trends in enterprise end-user computing.
  • Occasional nights and weekend work may be required to monitor or address after-hours deployments.

Qualifications:

  • Bachelor's degree in Information Technology or equivalent experience.
  • Minimum 4 years of experience in an IT support role (Desktop Support or System Administration) or equivalent experience.
  • Experience in setting up, supporting, and maintaining information technology systems for a large organization. This includes:
  • Process automation
  • Systems management
  • Scripting (PowerShell, VB, VBScript, Batch, etc.)
  • Training technical and non-technical staff and customers on IT use
  • Documenting standard support procedures
  • Training technical staff on support procedures
  • Interfacing with all levels of management
  • Building and testing enterprise software deployment packages using open source tools
  • PC and Mac image building experience, including OS upgrades
  • Familiarity with Apple/Microsoft certifications
  • Proficiency in Intune, Apple administration, and Microsoft 365
  • Excellent verbal, interpersonal, and written communication skills.
  • Outgoing, friendly, and positive customer service approach.
  • Ability to travel occasionally to customer sites within the region (optional).

Preferred Qualifications:

  • Strong multi-platform experience with advanced expertise in MacOS/iPadOS/iOS administration (Apple Certified a plus).
  • Experience in one or more of these industries: Healthcare, Higher Education, Finance, Insurance, Corporate, Research, Biotech
  • Experience with Intune Endpoint Management administration
  • Experience with Apple device management
  • Experience with software packaging using commercial tools
  • Experience with Azure Active Directory and Active Directory Federation Service administration for user/workstation management
  • Experience with print server administration