Member Services Representative
3 weeks ago
Job Location
Kraft Soccer - Foxborough, MA
Position Type
Full Time
Job Category
Sales
Description
SUMMARY: The Membership Services Representative role will be responsible for delivering proactive and reactive
customer service to a large base of full season membership accounts on a daily basis. The position will also be the
main point of contact for these accounts on Revolution game days. This position is responsible for meeting or
exceeding assigned sales and activity targets.
DUTIES AND RESPONSIBILITIES
1. Make a high volume of outbound customer service calls to full season membership accounts
2. Must meet or exceed all assigned activity requirements
3. Must meet or exceed all assigned sales targets
4. Thoroughly explain all the features and benefits of the package to each customer so that they get the most
out of their experience and ultimately decide to renew/add-on to their package
5. Working with the Senior Customer Service Manager, develop and execute a series of events and experiences
designed and targeted towards membership accounts in the first and second years
6. Prospect each account for referral and cross-selling opportunities
7. Keep accurate CRM records and perform necessary follow-up with customers
8. Commit to the mastery of the Seven Step Sales Process; this position will receive extensive initial and
ongoing training
9. Answer the 1-877-GET-REVS calls and provide specific customer service to Revolution season ticket holders
and ticket purchasers and provide general customer service for daily inquiries
10. Interface with the ticket office on a daily basis to facilitate the timely delivery of tickets and payment
processing
11. Perform other various tasks and special projects at the direction of the Senior Customer Service Manager
12. Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
• This position has no supervisory responsibilities
SKILLS AND QUALIFICATIONS
• Excellent written and oral communication skills
• Professional and courteous demeanor on the phone and in person
• Manage multiple timelines in a fast-paced, deadline-oriented environment
• Highly computer proficient and skilled working with MS Word and MS Excel
PHYSICAL DEMANDS
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
WORK ENVIRONMENT
• Normal office environment
• The noise level in the work environment is usually loud on event days
CERTIFICATES, LICENSES, REGISTRATIONS
• None Required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any
time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected
characteristicsLearn More
-
Field Service Representative
2 weeks ago
Foxborough, United States Auto-Chlor System Full time**Field Service Representative Opportunity:**We are seeking a highly skilled Field Service Representative to join our team in Boston. As a key member of our service delivery team, you will be responsible for delivering exceptional customer service by restocking products, providing preventive maintenance on commercial dishwasher machines, collecting payment,...
-
Customer Service Representative
7 days ago
Foxborough, Massachusetts, United States The Walter F Morris Co. Full timeCompany OverviewThe Walter Morris Co is a 100-plus year-old manufacturers rep organization covering the New England plumbing and heating wholesale market.We represent 25 manufactures from plumbing supplies to boilers, water heaters, pipe valves and fittings. We are a family run company with our parents and three sons heavily involved in different aspects of...
-
Customer Service Representative
7 days ago
Foxborough, Massachusetts, United States The Walter F Morris Co. Full timeJob OverviewWe are seeking an experienced professional to join The Walter Morris Co. as a Customer Service Agent. This is an exciting opportunity to work with a 100-plus year-old manufacturers rep. organization covering the New England plumbing and heating wholesale market.The ideal candidate will have a strong background in sales, customer service, or...
-
Customer Service Representative
7 days ago
Foxborough, Massachusetts, United States The Walter F Morris Co. Full timeAbout the RoleAs a Sales and Support Specialist at The Walter F Morris Co., you will be responsible for presenting and selling company products and services to new and existing customers. You will also prospect and contact potential customers, resolve customer inquiries and complaints, and set follow-up appointments to keep customers aware of latest...
-
Sales Route Representative
5 days ago
Foxborough, United States Auto-Chlor System Full timeJob OverviewWe are seeking a Sales Route Representative to join our team at Auto-Chlor System. As a key member of our sales force, you will be responsible for maintaining relationships with our clients, including restaurants, hospitals, hotels, and schools.ResponsibilitiesConduct regular visits to clients' premises to provide preventive maintenance on leased...
-
Pest Control Specialist
7 days ago
Foxborough, United States Insight Pest Solutions LLC Full timeAbout the RoleThis exciting opportunity with Insight Pest Solutions LLC is perfect for a detail-oriented individual who enjoys working outdoors and interacting with customers. As a key member of our team, you will play a vital role in delivering exceptional customer service while ensuring the highest level of quality in our services.ResponsibilitiesCustomer...
-
Luxury Chauffeur Service Representative
1 month ago
Foxborough, Massachusetts, United States Patriots Limousine Full timePatriots Limousine: A Leader in Private TransportationWe are seeking a skilled and experienced Executive Chauffeur to join our team in Foxborough. This is an excellent opportunity for individuals who possess a strong customer service orientation, a good driving record, and the ability to work a flexible schedule, including early mornings, nights, and...
-
Business Development Representative
4 weeks ago
Foxborough, Massachusetts, United States All Dry Services of Foxobough Full timeCompany OverviewAll Dry is a premier, nation-wide water/damage and mold remediation service provider.SalaryThe estimated salary for this role is $45,000 - $60,000 per year, based on industry standards and the location in southeast MA.Job DescriptionThis full-time sales and marketing position involves conducting daily marketing routes to potential lead...
-
foxborough, United States ConnectPay Payroll Services Full timeWe are seeking a skilled and experienced Manager, Software Application Development to join our team. The ideal candidate will oversee the development, implementation, and maintenance of software applications within our organization. This role requires strong leadership, technical expertise, and the ability to manage complex projects effectively. It also...
-
foxborough, United States ConnectPay Payroll Services Full timeWe are seeking a skilled and experienced Manager, Software Application Development to join our team. The ideal candidate will oversee the development, implementation, and maintenance of software applications within our organization. This role requires strong leadership, technical expertise, and the ability to manage complex projects effectively. It also...
-
Food and Beverage Concessions Team Member
1 month ago
Foxborough, Massachusetts, United States Kraft Group LLC Full timeAbout Kraft Group LLCWe are a leading entertainment company based in Foxborough, MA.Job Title: Food and Beverage InternCompensation:$25-$30 per hour (estimated annual salary $52,000-$62,000)Job DescriptionOverviewThis internship provides a unique opportunity to gain hands-on experience in the food and beverage industry. As a member of our concessions team,...
-
Exterior Cleaning Specialist
7 days ago
Foxborough, Massachusetts, United States TAL Services, LLC Full timeBecome an Exterior Cleaning Specialist with TAL Services, LLC and start your career as a skilled technician. In this role, you will learn the trade, master our services, and run your own crew. Our company provides window and exterior cleaning services to residential and commercial customers, offering a unique and rewarding experience.About the RoleWe are...
-
Residential and Commercial Cleaner
1 week ago
Foxborough, Massachusetts, United States TAL Services, LLC Full timeAbout the JobWe are seeking a skilled Exterior Services Technician to join our team at TAL Services, LLC. In this role, you will be responsible for cleaning windows, gutters, and exterior surfaces of residential and commercial properties.The ideal candidate will have strong communication skills, be able to work outdoors in various weather conditions, and be...
-
Plumbing and Heating Sales Professional
7 days ago
Foxborough, Massachusetts, United States The Walter F Morris Co. Full timeAbout UsThe Walter F Morris Co. is a 100-plus-year-old manufacturers rep. organization covering the New England plumbing and heating wholesale market. We represent 25 manufactures from plumbing supplies to boilers, water heaters, pipe valves and fittings.We are seeking an experienced Sales and Support Specialist to join our team. As a key member of our sales...
-
Route Service Technician-Training Provided
4 days ago
Foxborough, United States Auto-Chlor System Full timeJob SummaryAt Auto-Chlor System, we're looking for a highly skilled Route Service Technician to join our team in Boston. As a key member of our operations team, you'll play a vital role in ensuring our customers receive exceptional service and support.In this role, you'll be responsible for driving various routes to visit current Auto-Chlor Customers,...
-
Guest Service Associate
7 days ago
Foxborough, United States European Wax Center Full timeJob Summary:European Wax Center is seeking a skilled Guest Service Associate to join our team at Patriot Place. As a key member of our sales-focused team, you will be responsible for providing exceptional customer service, promoting wax services and retail products, and driving sales growth. If you are passionate about delivering outstanding experiences and...
-
Senior I and C Engineer
5 days ago
Foxborough, United States Stellix Global Services Full timeJob OverviewWe are seeking an experienced Senior I and C Engineer to join our team at Stellix Global Services. As a key member of our engineering team, you will be responsible for providing technical leadership on various projects and working closely with customers to deliver high-quality solutions.Estimated Salary:$110,000 - $140,000 per yearJob...
-
Customer Service Associate
4 weeks ago
Foxborough, Massachusetts, United States Bar Louie Full timeJob OverviewAt Bar Louie, we're passionate about delivering exceptional customer experiences. As a Server, you'll play a vital role in bringing our mission to life.About the RoleWe're seeking highly motivated individuals to join our team as Servers. If you're passionate about providing top-notch service and have excellent communication skills, we'd love to...
-
Marketing Territory Developer
4 days ago
Foxborough, Massachusetts, United States All Dry Services of Foxobough Full timeAbout the RoleOur team at All Dry Services of Foxborough is seeking a talented Marketing Territory Developer to join our crew. This full-time salary position comes with a bonus/commission structure, offering a competitive income potential of approximately $45,000 per year, plus commission.In this role, you will be responsible for developing and executing...
-
Environmental Restoration Professional
7 days ago
Foxborough, Massachusetts, United States All Dry Services of Foxobough Full timeEnvironmental Restoration OpportunityAll Dry Services of Foxoborough is seeking an Environmental Restoration Professional to join our team. As a member of our team, you will have a competitive salary of $45,000 - $55,000 per year and opportunities for growth and development.The ideal candidate will have a strong background in environmental restoration and be...