Content Writing/Rating-Quality Assurance
2 weeks ago
Job Title: Quality Assurance (QA) Analyst
Location: Alpharetta, GA
Summary:
Our project currently seeks a Quality Assurance Analyst. The main goal of this position is to serve as a Subject Matter Expert (SME) for quality guidelines.
Furthermore, the responsibilities include reviewing and rating/writing various types of content (audio, video, text, and photos). Ratings should be made within the provided task guidelines and supported by written explanations to enhance rater quality.
Roles and Responsibilities
Serve as a Subject Matter Expert (SME) for quality guidelines.
Performing QA on the tasks performed by raters .
Conducting RCAs on the issues identified, adhering to the provided task guidelines.
Collaborate with team members to share best practices.
Performing Error Theme Analysis
Manage multiple assignments simultaneously with minimal guidance or assistance from senior or peer team members.
Conduct daily/weekly/monthly knowledge assessment tests.
Sharing Quality log on daily basis
Maintaining Quality Performance log for each individuals
Conducting Feedback sessions with the raters
Assist the team lead/manager in the interview process for future hires.
Ensure adherence to all KPI-related tasks to avoid business impact.
Requirements & Qualifications
2-3 years of experience in Quality Audits
University Degree (preferred)
Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
Comfortable with G suite,
Detail oriented, rigorous, analytical
Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
Strong sense of logical reasoning with decision making
Fair knowledge of CAI principles
Understand Generative AI platforms
Knowledge of supervisory practices and procedures.
Knowledge of quality assurance procedures or programs.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.
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