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Quality Assurance Lead

2 months ago

Alpharetta, United States Genpact Full time

Quality Assurance Manager - Genpact

Position Overview:

We are in search of a seasoned Quality Assurance Manager with a robust emphasis on client account management. This role is pivotal in supervising quality assurance protocols while also nurturing essential client relationships. The primary objective is to guarantee that our clients receive outstanding service and that our quality assurance benchmarks are consistently upheld.

Key Responsibilities:

  • Act as the main liaison for designated client accounts.
  • Develop and sustain strong, enduring client partnerships.
  • Comprehend client requirements and goals; ensure they are not only met but surpassed.
  • Effectively communicate with clients regarding project updates, challenges, and solutions.
  • Oversee and mentor QA team members, establishing clear objectives and providing ongoing feedback.
  • Ensure compliance with quality assurance standards and best practices.
  • Collaborate with project managers and other stakeholders to swiftly address QA challenges.
  • Examine data to uncover trends and insights that promote quality enhancement initiatives.

Essential Skills:

Required:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Demonstrated experience as a QA Automation Engineer or in a comparable position, particularly with a focus on API testing.
  • Proficient in programming languages such as Python, Java, or JavaScript.
  • Experience with automation tools/frameworks including Postman, SoapUI, REST Assured, etc.
  • Exceptional analytical and problem-solving abilities with a keen eye for detail.
  • Strong communication skills and the capability to collaborate effectively within a team environment.
  • Proven track record as a QA manager or in a relevant capacity.
  • Solid background in client management or client-facing roles.

Preferred Qualifications:

  • Comprehensive understanding of API technologies (REST, SOAP, JSON, XML, etc.) and web services.
  • Familiarity with CI/CD pipelines and experience in integrating automated tests into CI workflows.
  • Awareness of industry standards and regulations.
  • Strong organizational and leadership skills.

Best Regards,

Genpact Talent Acquisition Team