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Quality Assurance Lead

2 months ago

Alpharetta, United States Genpact Full time

Quality Assurance Manager - Overview

Position Summary:

We are looking for a skilled Onsite Quality Assurance Manager with a robust emphasis on client relationship management. This role involves supervising quality assurance activities while effectively managing significant client accounts. The main objective is to guarantee that our clients receive outstanding service and that our quality assurance benchmarks are consistently upheld.

Key Responsibilities:

  • Act as the primary liaison for designated client accounts.
  • Establish and nurture strong, enduring client relationships.
  • Comprehend client requirements and goals; ensure they are achieved and surpassed.
  • Communicate clearly with clients regarding project updates, challenges, and solutions.
  • Oversee and mentor QA team members, including defining clear goals and providing ongoing feedback.
  • Ensure compliance with quality assurance standards and best practices.
  • Collaborate with project managers and other stakeholders to swiftly address QA challenges.
  • Examine data to uncover trends and insights that promote quality enhancement initiatives.

Essential Skills:

Required:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Demonstrated experience as a QA Automation Engineer or in a comparable position, particularly in API testing.
  • Proficient in programming languages such as Python, Java, or JavaScript.
  • Experience with automation tools/frameworks like Postman, SoapUI, REST Assured, etc.
  • Exceptional analytical and problem-solving abilities with a keen attention to detail.
  • Strong communication skills and capability to work effectively in a collaborative team setting.
  • Proven experience in a QA managerial role or similar capacity.
  • Solid background in client management or client-facing positions.

Preferred Qualifications:

  • Comprehensive understanding of API technologies (REST, SOAP, JSON, XML, etc.) and web services.
  • Familiarity with CI/CD pipelines and experience in integrating automated tests into CI workflows.
  • Awareness of industry standards and regulations.
  • Strong organizational and leadership skills.

Best Regards,

Genpact Talent Acquisition Team