Service / Change Manager

2 months ago

Roseland, United States AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company Full time

AGM is currently hiring a Service / Change manager to work hybrid onsite in Roseland NJ. This is a long term contract and an immediate need. It will be Hybrid onsite.


Key Responsibilities:

As an IT Release and Change Specialist, you will:

  • Lead the Change Advisory Board (CAB) to perform impact analysis, minimizing risk and disruption.
  • Develop and maintain the enterprise change management process and release calendar.
  • Drive SERVICENOW Solution Manager Processes and communicate standards across internal application teams.
  • Support and facilitate Change Advisory Board (CAB) and other meetings to enhance the change/release process.
  • Identify and deploy efficiencies within the Change and Release process.
  • Collaborate with module/functional/technical teams to ensure compliance with change processes.
  • Manage the lifecycle of a release, including defining scope, tracking QA, and assisting in user communications.
  • Assist in managing the operations deployment calendar, including scheduled outages and system refreshes.
  • Provide support and training to IT/Business Users around the end-to-end deploy to production process and related tools.
  • Play a key role in overseeing the Change and Release process, providing input to IT leadership and the project management office.

Qualifications:

To be successful in this role, you should have:

  • Bachelor's degree in Business Administration, Computer Science, or equivalent experience.
  • 3 years of applicable hands-on change/release management experience (SERVICENOW preferred).
  • Understanding of system landscapes and considerations for release and change management.
  • Strong organizational, interpersonal, and project/time management skills.
  • Proven experience prioritizing work and meeting deadlines.
  • High attention to detail and a collaborative mindset.
  • Ability to manage multiple initiatives simultaneously.
  • Strong documentation and process revision skills.
  • Excellent verbal and written communication skills.
  • Experience in facilitating meetings with specific outcomes.
  • Ability to work with varying levels of the organization and across multiple teams and locations.
  • Knowledge of automation testing tools.

Additional Perks:

- Excellent Market Rate/Salary

- Positive Work-Life Balance

- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.

Company Overview:

• AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.

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