Call Center Representative

4 weeks ago


Lake Mary, United States Innova Solutions Full time

Innova Solutions is immediately hiring for a Call Center Representative

Position type: Fulltime/Contract

Location :  Lake Mary Florida 32746 (Hybrid Role)

Duration : 12 Months (Temp to Perm)

Schedule: 8am - 11pm

Training will be conducted online camera and once it done need to be onsite.

As a Call Center Representative you will:

  • Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues.
  • Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
  • Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
  • Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members.
  • May be responsible for specific supervisory review, training and approval actions.
  • Contributes to the achievement of related teams' objectives Bachelor's degree or the equivalent combination of education and experience is required.5-7 years of total work experience is preferred.
  • Experience in brokerage processing is preferred.


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    Innova Solutions is immediately hiring for a Call Center Representative Position type: Fulltime/Contract Location : Lake Mary Florida 32746 (Hybrid Role) Duration : 12 Months (Temp to Perm) Schedule: 8am - 11pm Training will be conducted online camera and once it done need to be onsite. As a Call Center Representative you will: Provides complex...


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