Client Support Representative

2 weeks ago


Reston, United States ROCS Grad Staffing Full time

Why You Want to Work Here:

This is a great opportunity for someone who has some customer service experience and wants to get a position within a non-profit We are a leading provider of educational reporting, data exchange, verification, and research services. We have a great internal culture, and this position would allow for a motivated recent grad to gain valuable experience in the nonprofit and educational services field. You would be working with a team of professionals to provide information to clients around the nation.

Duties:

  • Review and eliminate duplicate requests.
  • Utilize databases simultaneously to review and resolve inquiries related to the applicable service.
  • Clearly document all customer conversations in database system.
  • Coordinate responses with the appropriate personnel if customer requires an escalated level of support.
  • Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.
  • Process incoming mail and faxes, as needed.
  • Willingness to learn and commit to company-specific philosophies and principles.


Qualifications:

  • Experience in customer service
  • Some Office Experience
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Tech-savvy, pick up new software quickly
  • Great communication skills through email and phone



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