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Desktop Support Technician
4 months ago
Title: Desktop Support
Location: Onsite 5 days per week in Brookshire, TX
Duration: 4-6 month contract to hire
Rate: $20-$26.00/hr
Must-haves
Candidates should have advance knowledge of:
Virtualization Technology
Mobile Technology
Ticketing System
MS Office 365
Networking (Cabling, Punch Downs, Cable Testing)
Systems Management tools such as Azure
Candidates should be familiar with:
Asset Management
Audio Visual Systems
Enterprise Monitoring
Three or more years of relevant professional work experience in supporting an enterprise technology environment.
Candidates need to have verifiable experience with:
Current Microsoft Windows Operating Systems
Participation in projects
Excellent written and verbal communication
Customer Service experience
Plusses
A+ Certification
Network + Certification
Security+ Certification
Bachelor degree in computer science or information systems or an equivalent combination of education.
Day-to-Day
Provides strategic and operational support to the ITI (Information Technology Infrastructure) Technical Operations (Tech Ops) team. The Technical Operations Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.
Provide second level desktop support, which includes centralized incident, problem, and service request resolution for customers.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.
Participate on projects that require Tech Ops involvement.
Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
Document changes of IT assets such as status and ownership.