Family Services Director

ABOUT JEREMIAH PROGRAM

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation’s most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all of their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 2,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.

POSTION SUMMARY:

As JP moves into its next chapter, the Family Services Director (FSDs) play a critical role in shepherding campus communities through the evolution. FSDs serves as the campus-level program director responsible for ensuring programmatic goals and delivering a positive, impactful family experience. The Family Services Director manages the team of coaches, serves as an active master coach, and monitors and shapes the family experience by delivering programming, cohort supports and campus life activities. Family Services Director is the primary campus owner of tracking, analyzing, and leveraging data to deliver on campus-level program goals. The Family Services Director will set tone and tenor for programmatic experience and is expected to model the highest levels of customer service, cultural competence, and commitment to family success.

PRIMARY RESPONSIBILITIES:

Program Management

• Ensures the success of moms in the community, including their individual progress towards goal, cohort culture and long-term JP connectedness
• Partners with CST leadership to inform design and guide implementation of new parent programming initiatives or pilots that work across JP to disrupt cycles of generational poverty
• Leads strong program cycle kickoffs to ensure that new JP moms feel connected, informed and invested in the JP experience.
• Monitors individual and cohort progress to identify potential challenges; provides leadership to families and team when managing complex situations and challenges; ensures consistency and alignment to values
• Mediates or de-escalates situations to ensure that staff and families are able to solve conflicts, policy violations or other situations in a positive, consistent, and unbiased way.
• Delivers culturally sensitive and effective local cohort programming that advances family agency, develops cohort culture, and reinforces strong relationships between JP and families.
• Liaises with Student Programming leaders to ensure that family services staff are aware of child education priorities, events, and challenges such that they can influence family success.
• Develops strong relationships with all participant moms and provides direct coaching services for up to five families at any given time.
• Manages program transitions to ensure that graduating moms are set up for success as alumni.
• Maintains relationships with alumni, communicating alumni opportunities and supporting ongoing engagement with JP

People Management

• Leads team of family coaches towards key programmatic outcomes by modeling strong coaching, developing a strong team culture and supporting individual coach effectiveness and growth.
• Works closely with Housing Coordinator to ensure a seamless housing application and acceptance process; works with Operations Managers to support local move-ins or ongoing housing support delivery as relevant
• Meets regularly with direct reports to ensure coaching standards are applied consistently, data is maintained and to provide ongoing informal and formal feedback and coaching to team members.
• Offers and receives feedback regularly to ensure their own growth and the ongoing development of their teams. Participates in all coaching professional development and continues to develop their own coaching skills and self-awareness.
• Conducts weekly campus parent program team meetings to support progress towards outcomes, communicate about families and facilitate a strong campus work culture.
• Enables a team culture that is positive, inclusive, trusting and focused on outcomes.
• Builds and maintains strong and sustained communication channels to ensure family services staff are informed of relevant national CST, local campus and overall 2GED priorities and events.

Progress Management

• Monitors and drives key programmatic outcomes in key areas of education, housing, 2nd generation success, sisterhood and life skills at the individual mom and cohort levels.
• Ensures strong data practices with family services team, including accurate, timely data input and regular analysis.
• Regularly consults data to identify bright spots, areas of opportunity and to inform ongoing program design and development.
• Engages in consistent reflection and step-backs with CST and peers to drive continuous improvement and innovation
• Utilizes determined criteria to recommend fruitful partnerships that can continue to future growth.
• Codifies a partnership repository that CST and campus members can easily access and utilize with staff members.
• Other Duties as Assigned: This job description provides a comprehensive overview of the role's responsibilities, but it's important to note that duties, responsibilities, and activities may evolve with or without prior notice.

Requirements

The Family Services Director must believe in and be a passionate advocate for JP’s mission. Family Services team works with moms from a range of backgrounds and must be able to engage with deep cultural competence, humility, and commitment to our values. Coaches must be open to professional development, growth, and feedback. A strong applicant will possess these qualifications:

• BA/BS (Master’s degree preferred) in education, human services, social work, or closely related field.
• 6-10 years of experience providing social services to diverse populations, including 3+ years’ management experience and strong ability to coach a team towards successful outcomes and build a positive and inclusive culture.
• Excellent culturally competent written and verbal communication skills, including the ability to represent the interest of Jeremiah Program, interact effectively with diverse groups, and be at ease building successful collaborations with program participants and internal and external stakeholders.
• Thorough knowledge of training and education opportunities in the community, including comprehensive knowledge of community resources.
• Proficiency with Microsoft Office applications and data entry skills and an ability to learn new technologies that enable effectiveness in the role.
• Deep understanding of the structural inequities that lead to generational poverty and passion for the Jeremiah Program mission and values.
• A development orientation and track record of seeking professional growth.
• Solutions-focused and resourceful approach to overcoming challenges.
• The ability to work collaboratively with peers and other key stakeholders in person and remotely across local and national teams.
• Availability on some nights and weekends to deliver occasional local programming.

SALARY & BENEFITS:

Salaries for people entering this role typically fall between $81,000 and $90,000 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous vacation package.

Summary

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.