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Senior Inverter Engineer

3 months ago

Pittsburgh, United States Kintec Search, Inc. Full time

Senior Quality Engineer


Responsibilities

  • Experience with inverter based products to lead technical support activities and introduction of new products and services
  • Conduct analyses and produce reports for internal and external audiences. Provide technical depth and knowledge to the department and mentoring of other department staff
  • Lead technical support at the system/facility level on assigned products, authorized services providers(ASP) and end users. Lead research, coordination, and resolution of complex field issues.
  • Lead technical advancement of the department through creation and maintenance of support processes and procedures, troubleshooting guides and technical training. Conduct training classes for advanced product skills.
  • Participate in product launch processes and Engineering Design Reviews conducted on new products by the Divisions.
  • Lead technical introduction of new products into SCD across all departments.
  • Track specific incident issues assigned to the Divisions through completion for assigned products.
  • Create customer specific engineering review/analysis reports for customers.
  • Compile data, conduct analyses, and present findings regarding failure trends, escalated incidents, and design change recommendations. Maintain and produce incident KPI metrics for assigned products.
  • Maintain and distribute technical updates for service procedures, software releases, service bulletins and engineering change notifications, ASP’s and end users.
  • Act as technical liaison with expatriates and equipment Divisions.
  • Provide technical support for Root Cause Analysis investigations.
  • Provide direct technical support and site testing. Perform and assist with technical presentations.
  • Further the goals and a positive image of the Division by conducting business with other departments, customers, and suppliers in a timely and cooperative manner.


QUALIFICATIONS

  • Bachelor’s degree in electrical engineering or related discipline with minimum of 7 years of experience providing technical and/or field support of assigned products, or equivalent education and experience.
  • Strong knowledge of assigned product application, use, troubleshooting, and diagnostics
  • Advanced knowledge of field acceptance testing, test equipment, test reports, data analysis, safety requirements,and applicable industry standards (ex. UL, NEC, IEC, etc).
  • Advanced analytical and problem-solving skills.
  • Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.
  • Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP systems.