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Program Manager
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Management and Program Assistant
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Program Management Specialist
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Program Management Consultant
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Program Manager
2 months ago
Our client, a leading financial software company, is looking to hire a Program Manager to join their team on site in San Diego, CA.
***This is an 18 month contract with the potential for extension or conversion***
What You’ll Do:
- Lead expert engagement activities in San Diego
- Hosting experts and ensuring a welcoming and professional experience
- Creating a personalized experience for each expert
- Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards
- Scheduling, coordination, and oversight of weekly qualitative research sessions
- Ensuring the appropriate pre-work to understand study goals is complete
- Acting as a liaison to product, research, and leadership teams
- Recruiting experts for in-person study sessions; coordinating and scheduling study sessions with product and service teams
- Booking and coordinating travel arrangements for experts
- Manage scheduling, track feedback, and report out status and performance updates for the on-site program
- Collaborate with cross-functional teams to ensure successful event outcomes
- Provide additional support to the
- Expert Experience & Insights team
- Support and moderate qualitative research
- Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)
- Report out on ongoing expert insights and implications.
Skills:
- Excellent interpersonal and communication abilities
- Organized and manages to deadlines well
- Proven problem-solving and decision-making abilities
- Motivated self-starter with an attention to detail
- Flexible and able to navigate new and/or changing conditions
- Ability to communicate objectives, plans, status and results clearly
- Experience with customer research, including 1:1s, feedback sessions, etc. a plus
- Strong project management skills with a proven track record in event or project management
- Excellent organizational skills and attention to detail
- Proficient in feedback/insights/VOE collection best practices
- 5+ years of professional experience, preferably in customer service, event planning or management, or customer data and insights
- Bachelor’s Degree or equivalent
- Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)