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Program Manager

2 months ago

San Diego, United States Motion Recruitment Full time

Our client, a leading financial software company, is looking to hire a Program Manager to join their team on site in San Diego, CA.


***This is an 18 month contract with the potential for extension or conversion***



What You’ll Do:

  • Lead expert engagement activities in San Diego
  • Hosting experts and ensuring a welcoming and professional experience
  • Creating a personalized experience for each expert
  • Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards
  • Scheduling, coordination, and oversight of weekly qualitative research sessions
  • Ensuring the appropriate pre-work to understand study goals is complete
  • Acting as a liaison to product, research, and leadership teams
  • Recruiting experts for in-person study sessions; coordinating and scheduling study sessions with product and service teams
  • Booking and coordinating travel arrangements for experts
  • Manage scheduling, track feedback, and report out status and performance updates for the on-site program
  • Collaborate with cross-functional teams to ensure successful event outcomes
  • Provide additional support to the
  • Expert Experience & Insights team
  • Support and moderate qualitative research
  • Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)
  • Report out on ongoing expert insights and implications.



Skills:

  • Excellent interpersonal and communication abilities
  • Organized and manages to deadlines well
  • Proven problem-solving and decision-making abilities
  • Motivated self-starter with an attention to detail
  • Flexible and able to navigate new and/or changing conditions
  • Ability to communicate objectives, plans, status and results clearly
  • Experience with customer research, including 1:1s, feedback sessions, etc. a plus
  • Strong project management skills with a proven track record in event or project management
  • Excellent organizational skills and attention to detail
  • Proficient in feedback/insights/VOE collection best practices
  • 5+ years of professional experience, preferably in customer service, event planning or management, or customer data and insights
  • Bachelor’s Degree or equivalent
  • Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)