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Program Manager

2 months ago

San Diego, United States Hope The Mission Full time $73,000
Job DescriptionJob Description

Join Hope The Mission: Where Compassion Meets Action

Are you passionate about making a difference and eager to contribute to a meaningful cause?

At Hope The Mission, Our mission is to prevent, reduce and eliminate poverty, hunger, and homelessness. We do this by offering immediate assistance and long-term solutions to community members.

Hope the Mission is currently seeking a Program Manager to join our San Diego Storage Center team and be a part of this impactful journey. At Hope The Mission, you'll have the chance to be at the forefront of our mission, working alongside a talented group of professionals who are united by a shared vision of a better world.

See below info regarding details about this positions requirements as well as an overview of our full time employee benefits:

Amazing Benefits provided for all eligible staff

  • Employer paid employee health benefits:(including teledoc).: Available to Part-Time Eligible and Full Time Employees

  • Dental, Vision & Life Insurance: Available to Part-Time Eligible and Full Time Employees

  • Five additional voluntary insurance packages: Available to Part Time Eligible and Full Time Employees

  • Generous Paid Time Off: Enjoy a healthy work-life balance with paid time off for Full time Employees to include: vacation, floating holidays, company paid holidays, and sick leave

  • Professional Development: We are committed to your growth with opportunities for training, workshops, and career development

  • Employee Assistance Programs

Job Summary:

The Program Manager is responsible for the leadership, management, development, direction and training all Storage Center services and staff. This position will oversee storage center service delivery ensuring that services are provided in a low-barrier and trauma informed approach. The Program Manager is responsible for managing day-to-day activities and working collaboratively with internal departments and community departments to provide quality services.

Skills and Minimum Qualifications:

  • Lived experience preferred

  • Minimum of three years of experience in homeless and housing services preferred

  • Two years of supervisory experience preferred

  • B.A. in Social Work, Human Services, Psychology or other related field. Masters degree in Social Work, Human Services, Psychology or other related field preferred

  • Should possess strong analysis abilities, creative thinking and ability to problem solve on an organization-wide basis

  • Demonstrated knowledge of issues facing program participants (e.g., health, substance abuse, mental health, etc.)

  • Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint)

  • Must be able to perform electronic data entry

  • Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts

  • Must be highly collaborative within a team environment

  • Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a within tight department metrics and deadlines. Possess ability to manage conflicting priorities and projects

  • Exceptional organizational skills detail-oriented to review information and ensure accuracy

  • Bilingual (English/Spanish) preferred

  • Ability to work with diverse populations

  • Ability to proficiently operate a PC, MAC, fax, and telephone

  • Prolonged periods of sitting at a desk and working on a computer

  • Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

  • Occasionally lift and/or move, push and pull up to 25 pounds

  • This position requires travel to multiple locations. Travel percentage: 25%

Duties include but are not limited to:

  • Provide overall direction and oversight of all programmatic components, including accurate, up-to-date data collection, quality assurance and contract management adhering to expectations set for in the Storage Center Scope of Required Services. Includes but is not limited to:
    • a. Manage timely progress of program goals, objectives and performance targets, making necessary adjustments in a timely manner in order to improve outcomes.
    • b. Ensure program/contract compliance as per guidelines and requirements mandated by funder for client property storage service
    • c. Conduct regular file reviews to ensure accuracy and integrity of all documentation.
    • d. Assist with client issues as needed (crises and grievance resolution)
  • Oversee the development, enhancement, delivery and modifications (as needed) of services provided, adjusting when necessary
  • Oversee facility upkeep by ensuring all equipment and property is in properly functioning, maintenance issues are report, and that property is clean
  • Hire, train and supervise all Storage Center staff
  • Serve as agency representative at professional and community meetings such as working/planning groups, and coalitions
  • Collaborate/participate in fundraising efforts to support program operations as needed.
  • Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services and adherence to program requirements
  • Provide feedback in the development of written rules, procedures and program guidelines
  • Maintain accurate and complete participant files, exit files, timesheets, daily activity logs (if applicable), mileage logs, payment reimbursement, HMIS and other reports as required
  • Establish and maintain positive, productive working relationships with mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and other community based organizations
  • Attend staff meetings, case conferences, training workshops. and community meetings as needed.
  • Ready to sub another’s role if needed due to absence
  • Collaborates with outsourced security guard to ensure safety measures are implemented to keep clients and staff safe
  • Implement crises de-escalation interventions as appropriate
  • Other duties as assigned by supervisor

If you are ready to bring your amazing skills, passion, and dedication to our cause, Hope the Mission would love to hear from you Apply now


WORK ENVIRONMENT

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.


PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around San Diego County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.




◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.

◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job of er is made to you. After making a conditional of er and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide