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AVP, Electronic Banking Support

4 months ago

Manchester, United States Enterprise Bank and Trust Full time

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. 

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. 

Together, there’s no stopping you

Job Title:AVP, Electronic Banking Support (Hybrid Eligible: KS, MO)Job Description:Summary

Responsible for managing the Home Owners Association (HOA) and Property Management (PM) Specialty Banking Group Team. Provide service and support for existing HOA, PM, and other Specialty Banking Clients. Coordinate onboarding and training for new clients.  Oversee the third party integrations our Specialty Clients utilize. Work closely with individuals from Business Banking, Treasury Management, Deposit Operations, Specialty Banking, and Electronic Banking to ensure efficient and effective product implementation and utilization for clients. This position also includes leading projects, audits, and product implementations related to the department.

Essential Duties and Responsibilities:
  • Responsibilities include assisting with the Central Operations team day-to-day duties, such as but not limited to; on boarding new TM services, training clients on TM services, researching/resolving customer issues, identifying/troubleshooting systems-related problems, ensuring operational integrity of accounts and processes consistent with Bank policies and procedures and legal/regulatory requirements.
  • Manages and monitors the daily workflow and workload of the team. Delegates to ensure work is completed accurately and timely. 
  • Handles complex and escalated client concerns and issues.  Maintains existing client relationships by addressing any customer service needs.
  • Develops and maintains department procedures, including training materials. Leads and manages training for new associates.
  • Works with internal departments on upgrades and projects to ensure a smooth client transition.
  • Leads audits and examinations within the department.
  • Works with Specialty, Treasury and Electronic Banking vendors on escalated issues.
  • Works directly with Third Party Integration Vendors to ensure our mutual clients are receiving exceptional customer service.
  • Works directly with IT and Vendor Management to establish new Third Party Integration Vendors.
  • Provides ongoing feedback and coaching to team members.
  • Performs other duties as required.

Qualifications

  • Advanced knowledge of HOA/PM Software Providers such as Cinc, Clickpay, Vantaca, etc.
  • Strong knowledge of Treasury Management, Electronic Banking policies and procedures and bank operations/policies/procedures/regulations.
  • Advanced knowledge of Treasury Management products and services.
  • Excellent verbal and written communication skills. Ability to communicate complicated information to customers (internal and external).
  • Commitment to exceptional customer service. Ability to develop strong working relationships and interact well with employees at all levels of the organization.
  • Ability to communicate and collaborate in a team environment to produce needed outcomes and meet goals.
  • Motivated and open to change.
  • Ability to meet multiple deadlines in a fast paced environment. Excellent planning and organizational skills.
  • Demonstrates flexibility, versatility, commitment, good judgment and a positive attitude.
  • Ability to proactively reach out or discover resources to determine solutions.
  • Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
  • Ability to work a flexible schedule, to come in early or stay late as needed

Supervisory Responsibilities

  • Manages the Central Operations team

Education and/or Experience

  • Bachelor’s degree preferred
  • Minimum five years of banking operations management experience is preferred
  • Minimum three years’ experience in the Specialty Banking field of HOA/PM
  • Minimum three years’ experience with Treasury Management products and services

Computer and Software Skills:

  • Microsoft Office Suite
  • Google
  • Salesforce

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.  We are proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.  All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.  If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.