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Systems Administrator

2 months ago

Tallahassee, United States Rose International Full time

Date Posted: 07/18/2024

Hiring Organization: Rose International

Position Number: 467788

Job Title: Systems Administrator

Job Location: Tallahassee, FL, USA, 32303

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 13

Min Hourly Rate($): 65.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: CMDB, CSS, HTML, JavaScript, ServiceNow

Job Description

***Only qualified Systems Administrator candidates located near the Tallahassee, FL area to be considered due to the position requiring an onsite presence***


Education:

• Bachelor’s degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred. Or equivalent work experience


Required Skills:

• 5+ years of experience in ServiceNow IT Service Management (ITSM)

• Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB

• Experience in working with large IT teams to execute and lead successful project implementations

• Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business objectives

• Strong understanding of ServiceNow platform architecture, including configuration, customization, and integration

• Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide

• Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment

• Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow platform

• Ability to drive effective meetings: workshops, design, and problem-solving sessions

• Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers

• Experience in identifying opportunities for process improvement and optimization within the ITSM framework

• Ability to stay current with ServiceNow features, updates, and industry best practices to ensure continuous improvement

• Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements

• Understanding of regulatory requirements and ability to ensure ServiceNow configurations and processes comply with organizational policies and industry standards

• Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform

• Experience in developing and maintaining user guides, training materials, and documentation


Job Duties:

ServiceNow Platform Administration:

• Expertise in administering and maintaining the ServiceNow IT Service Management (ITSM) platform, including configuration, customization, and administration

• Ensure the stability and performance of the ServiceNow platform by performing regular maintenance, updates, and upgrades


Incident, Problem, and Change Management:

• Manage and oversee the lifecycle of incidents, problems, and changes within the ServiceNow ITSM framework

• Ensure timely resolution and documentation of incidents and problems, and effective management of changes


Service Catalog and Request Management:

• Develop, configure, and maintain the Service Catalog, ensuring that services are accurately represented and easily accessible to users

• Streamline the request fulfillment process to enhance user experience and operational efficiency


Configuration Management Database (CMDB):

• Maintain and optimize the CMDB, ensuring data accuracy and completeness

• Integrate CMDB with other IT systems to provide comprehensive visibility of IT assets and relationships


Workflow Design and Automation:

• Design and implement automated workflows within ServiceNow to streamline IT processes and enhance efficiency

• Collaborate with stakeholders to gather requirements and develop solutions that meet business needs


ServiceNow Integration:

• Integrate ServiceNow with other enterprise systems and applications using REST/SOAP web services, APIs, and other integration technologies

• Ensure seamless data exchange and interoperability between ServiceNow and other tools


Performance Analytics and Reporting:

• Develop and maintain ServiceNow reports, dashboards, and performance analytics to provide actionable insights to stakeholders

• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement


User Training and Support:

• Provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform

• Develop and maintain user guides, training materials, and documentation


Compliance and Security:

• Ensure that ServiceNow configurations and processes comply with organizational policies, industry standards, and regulatory requirements

• Implement security best practices to protect sensitive data and maintain the integrity of the ServiceNow platform


Project Management and Collaboration:

• Manage ServiceNow-related projects from initiation to completion, ensuring timely delivery and alignment with business objectives

• Collaborate with cross-functional teams, including IT, business units, and external vendors, to deliver high-quality ServiceNow solutions


Problem Solving and Troubleshooting:

• Identify, analyze, and resolve technical issues within the ServiceNow platform

• Provide expert-level troubleshooting and support to ensure platform stability and user satisfaction


Continuous Improvement:

• Stay current with ServiceNow features, updates, and industry best practices

• Proactively identify opportunities for process improvement and optimization within the ITSM framework


***Option for some remote work potentially available but must be able to attend onsite meetings throughout the month. Expenses will not be paid for travel***


  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**


  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**



Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).