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Sales Coordinator

3 months ago

New York, United States The Standard, High Line Full time

***MUST HAVE RECENT HOTEL EXPERIENCE***

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit, and a true creative attitude. It is a destination layered with events and amusements that leave you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with careful consideration of design, detail, and service, has established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, pioneering design, and unrelenting un-Standard-ness.

Mission Statement

To create the experience by embracing and empowering a diverse collective of team members, collaborators, and guests who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to be an anchor for each neighborhood in which we reside and a platform for culture and creativity—bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE

#StandardFamily

Job Title: Sales and Events Coordinator

Department: Sales and Events

Location: Sales Office

Reporting to: Director of Sales and Events, Assistant Director of Sales and Events, Sales/Events Managers

Responsible for: N/A

Job Purpose:

The Sales & Event Coordinator will provide administrative support to the Sales department in an effort to maximize revenues across multiple market segments, including; Corporate, Groups, Consortia and Events. Maintain department’s tracking systems, databases and reporting. Represent the sales department both internally and externally in a professional manner in accordance with the company standards.

Main Duties & Responsibilities

  • Assist in managing current sales accounts as well as prospect and qualify new business;
  • Sales reservation requests, manage traces and welcome amenities
  • Maintain and update Sales collateral (newsletters, sales kits, gift bags, etc)
  • Maintain Sales & Events databases, including; Opera, Tripleseat, All Seated and Canary.
  • Host site inspections as required;
  • Take ownership of researching daily arrivals and flagging sales VIP’s prior to arrival
  • Assist in tracking RFP submissions for Corporate and Consortia accounts
  • Create Group proposals, contracts and invoices. Ensuring all deadlines are met prior to the Groups arrival.
  • Contribute to department’s annual revenue goal by establishing new relationships with local and like-minded companies
  • Respond to Production & Entertainment Group/Transient requests, as needed
  • Act as onsite contact for client, alongside Account Manager
  • Coordinate rate loading for Travel Agencies and Corporate accounts. Conducting regular audits to ensure rate visibility.
  • Handle pre-event proposals, BEO’s, and contracts. Ensure event details are entered into Opera and Delphi/TripleSeat.
  • Qualify and direct event inquiries including; Corporate, Social and semi-private events
  • Communicate Event details to internal departments including: Front Office, Housekeeping, Engineering, Guest Relations and Culinary.
  • Update BEO’s, floorplan and event calendars as needed, effectively communicating changes with all departments.
  • Assist with Event setup and Event breakdown if needed
  • Maintain and update Event inventory logs – recommending orders based on calendar of upcoming Events
  • Work with the Group & Event Sales Manager and Accounting on event follow-up, final billing and billing inquiries.
  • Creating prospecting lists and account outreach strategies
  • Update monthly events calendar, BEO’s, weekly events, menu items as needed.
  • Prepare BEO’s and Event Calendar for weekly BEO meetings. Lead meeting when needed.
  • Compset analysis of Food & Beverage and Event operations
  • Respond to Event inquiries both direct and online

Desirable:

  • Prior hotel sales and/or operations experience
  • College degree in Business, Hospitality, or related field preferred;
  • Hotel experience preferred;
  • Knowledge of Opera, Delphi, and Cendyn preferred

Acknowledgment

This job description outlines the main duties and responsibilities that an employee holding this position may be asked to perform. It is not intended to provide an exclusive or exhaustive list of all the job tasks and activities you may be required to undertake, and you may be asked to perform other duties from time to time as we may reasonably require and assigned by your line manager.

  • This job description does not form part of your contract of employment, implied or otherwise, and reflects the job content and nature of the job at the time of writing. The company may occasionally second you to work of a similar nature and/or make periodic amendments to your job title, duties, and/or responsibilities listed in this job description to accommodate any changes to operational or business requirements. You will be notified about such changes, and an amended job description will be issued.