Strategic Account Coordinator

4 weeks ago

Canton, United States FM Generator, Inc. Full time

Based in Canton, MA, FM Generator has been a cornerstone in the generator industry since 1970. With a legacy spanning over 50 years, we've been the go-to for comprehensive maintenance programs, servicing over 5,000 generator sets. FM Generator consists of several divisions which, when combined, comprise one of the most successful generator companies in the Northeast.


As a Strategic Accounts Coordinator, you'll be the backbone of our Strategic Accounts team, ensuring seamless customer service and administrative support. You'll utilize customer databases, review historical data, and manage billing to guarantee accuracy and efficiency in our operations. With your strong organizational skills and attention to detail, you'll maintain data integrity and provide timely reporting, contributing to the success of our maintenance programs and customer satisfaction.


Duties & Responsibilities:

Under the direction of the Strategic Accounts Manager:


  • customer-specific databases for service dispatch, billing, and other required tasks.
  • imported invoices for completeness, ensuring field staff have recorded all job tasks accurately.
  • historical field work to ensure proper recording and escalate issues as needed.
  • fuel deliveries for assigned accounts.
  • out work performed by field staff within ERP, maximizing billable revenue and adhering to contract specifications.
  • data integrity of ERP for assigned accounts.
  • qualification function for assigned accounts, verifying and updating ERP data.
  • with contract team to accurately input new account information into ERP.
  • internal and customer-facing reports as needed.
  • organize, and analyze fluid samples, sending for external analysis as necessary.
  • Business Development team with projects as needed.
  • other assigned duties.


Key Competencies:

  • with Microsoft Office applications.
  • customer service skills.
  • communication with internal and external stakeholders.
  • to work well in a team environment.
  • administrative skills, including organization and multitasking.
  • to work independently and provide reporting based on job scope.


Qualifications:

  • degree in a related field or equivalent experience.
  • years of hands-on experience in a similar role.
  • in PC skills, including advanced MS Excel functions like pivot tables and VLookup.

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