Community Manager

4 weeks ago

New York, United States Stealth Health Tech Start-up Full time

Overview:

We are a stealth health tech startup in the wellness space, focused on creating an innovative platform that empowers users to take control of their wellness journey. Our founders are serial entrepreneurs with a significant track record of multiple successful outcomes, and we are backed by four industry-leading VCs.


Our platform enables users to organize, track, and discover the right nutrients, protocols, supplements and products to help them achieve their unique health and longevity goals.


We are seeking a passionate Community Manager to be the vibrant voice of our brand, fostering a thriving online community of bio-hackers and superfans, and ensuring a meaningful, engaging, and supportive environment for our users. 


Your role will be pivotal in nurturing a sense of community, enthusiasm and authenticity with our superusers, while consistently supporting our product and business teams with insights, customer feedback, content and brand advocacy.


Responsibilities:

Community Engagement & Support:

  • Foster a positive, interactive community environment on our forums and social media platforms, ensuring a curious, engaged and welcoming space that aligns with our brand’s values and vision.
  • Proactively engage with existing and potential community members, responding to comments, messages, and inquiries promptly, providing support, and nurturing relationships.
  • Maintain the integrity and positive vibe of the community by proactively and thoughtfully addressing user needs and issues.


Content & Communication:

  • Craft compelling content that resonates with our community, sparking discussions, sharing insights, and encouraging the exchange of ideas and experiences related to nutrition, biohacking, and supplements.
  • Communicate the brand’s values and messages effectively, maintaining a consistent and authentic voice across all platforms.


Feedback & Insights:

  • Collect and analyze community feedback on product features, user experience, and content, providing actionable insights to relevant teams to drive product enhancements and content strategy.
  • Monitor and report on community engagement metrics, using data to inform and refine community strategies and initiatives.


Brand Advocacy:

  • Act as a brand ambassador, enthusiastically representing and promoting our products, features, and community initiatives.
  • Encourage community growth and engagement, fostering a sense of belonging and loyalty among members.


Partnership Development:

  • Support our marketing and business development efforts by credibly engaging with industry experts, social media influencers, and other brands on social media and at industry events.
  • Support marketing leadership with partnership execution and collaboration.


Qualifications:

Experience & Skills:

  • Proven experience in community management, social media, or a related field, preferably within the health tech, nutrition, or supplement industry.
  • Excellent communication skills, with a knack for crafting engaging content and effectively conveying brand values and messages.
  • Analytical mindset, with experience in using tools to track engagement metrics and derive insights for strategic planning.
  • Strong problem-solving abilities and flexibility


Knowledge & Passion:

  • Deep understanding and genuine passion for nutrition, biohacking, and the supplement space, staying abreast of the latest trends and research.
  • Familiarity with the health tech industry and the unique dynamics of online communities related to health, wellness, and lifestyle.


Personal Attributes:

  • Natural networker who sees opportunity and possibility everywhere.
  • Empathetic and curious, with a natural ability to connect with people and foster a supportive and inclusive community environment.
  • Self-motivated and proactive, with a commitment to excellence and a drive to contribute to the success and growth of our brand and community.


If you are a dynamic and highly communicative individual with a talent for creating and supporting communities, and a passion for health optimization, we invite you to join our team and play a vital role in reshaping the health and wellness landscape.



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