Technical Support Engineer

20 hours ago

London, United States Plaid Inc Full time

We support the next generation of financial services by investigating, escalating, and fixing the issues affecting our customers and our consumers.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Today, Plaid Support ensures our customers‘ applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. In this role, you will interface with customers via Zendesk tickets, troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution and work on projects with other TSE’s to improve internal and external processes.

Responsibilities
  • Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
  • Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
  • Work on projects with other TSE’s to improve internal and external processes
  • Contribute to brainstorming and project execution (tooling, documentation, process improvements)
  • Assist GTM teams with customer escalations
  • Collaborate with EPD teams on issue resolution
Qualifications
  • 2+ years of experience in a customer-facing role
  • Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
  • Preferred: 6+ months of experience supporting technical projects and/or process improvement
  • Genuine interest and passion for Support
  • Commitment to providing a world-class customer experience
  • Strong written and verbal communication
  • Self-starter mentality and ability to work independently
  • Effective time management and ability to balance multiple priorities

Target base salary for this role is between $87,480 and $110,160 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate‘s work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn‘t fully match the job description. We are always looking for team members that will bring something unique to Plaid

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

#J-18808-Ljbffr

  • Senior Technical Writer

    1 month ago

    London, Kentucky, United States Belay Technologies Full time

    Job SummaryBelay Technologies is seeking a highly skilled Technical Writer to join our team. The ideal candidate will have a strong background in technical documentation and be able to create high-quality documents that meet the needs of our clients.Key Responsibilities:Prepare, review, and maintain technical documents, including software and systems...

  • Senior Technical Lead

    1 month ago

    London, Kentucky, United States The Johns Hopkins University Applied Physics Laboratory Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Technical Lead to join our team at The Johns Hopkins University Applied Physics Laboratory. As a key member of our Decision Systems Group, you will be responsible for designing and developing high-performance, scalable, and resilient decision support systems.Key Responsibilities:Design and...

  • Technical Systems Specialist

    4 weeks ago

    London, Kentucky, United States Starcom consulting limited Full time

    Job DescriptionStarcom Consulting Limited is seeking a highly skilled Technical Systems Specialist to join our team. The ideal candidate will have a strong background in Oracle WAM and database design, with experience in implementing and maintaining complex software solutions.Key Responsibilities:* Design and develop customized database programs to enhance...

  • HPC Systems Engineer

    1 month ago

    London, Kentucky, United States The Swift Group Full time

    Job Title: HPC Systems EngineerAt The Swift Group, we are seeking an experienced HPC Systems Engineer to join our team. As a key member of our systems engineering team, you will be responsible for designing, developing, and implementing high-performance computing systems that meet the needs of our customers.Key Responsibilities:Design and develop...

  • Technical Trainer

    1 month ago

    London, United States BYD Europe Full time

    About the rolePlay a crucial role in our aftersales training team focusing on the automobile industry. Your responsibilities include supporting communications coordination supervision and implementation of training operations. You ensure the smooth execution of our training programs across UK Ireland and Malta contributing significantly to the development...

  • Technical Trainer

    4 weeks ago

    London, United States BYD Europe Full time

    About the rolePlay a crucial role in our aftersales training team focusing on the automobile industry. Your responsibilities include supporting communications coordination supervision and implementation of training operations. You ensure the smooth execution of our training programs across UK Ireland and Malta contributing significantly to the development...

  • Wireless Communications Systems Engineer

    1 month ago

    London, Kentucky, United States The Johns Hopkins University Applied Physics Laboratory Full time

    Job SummaryWe are seeking a highly skilled Wireless Communications Engineer to join our team at The Johns Hopkins University Applied Physics Laboratory. As a Wireless Communications Engineer, you will conduct research and development activities in support of Cyber Operations, Special Operations, and Homeland Protection Mission Areas.Key...

  • Dragonfly Deputy Mission System Engineer

    1 month ago

    London, Kentucky, United States Johns Hopkins Applied Physics Laboratory (APL) Full time

    Job Title: Dragonfly Deputy Mission System EngineerAre you passionate about space exploration and system engineering? We're seeking a highly skilled Deputy Mission System Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a key member of our Dragonfly mission team, you will play a critical role in the design, development, and...

  • Wireless Communications Systems Engineer

    4 weeks ago

    London, Kentucky, United States Johns Hopkins Applied Physics Laboratory (APL) Full time

    Job SummaryWe are seeking a highly skilled Wireless Communications Research Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a key member of our research team, you will be responsible for conducting research and development activities in support of our Cyber Operations, Special Operations, and Homeland Protection Mission...

  • Senior RF Antenna Electrical Engineer

    4 weeks ago

    London, Kentucky, United States Antenna Research Associates Full time

    Job SummaryWe are seeking a highly motivated Senior RF Antenna Electrical Engineer to join our team. The ideal candidate will have experience with or exposure to our products and/or development of our products.The successful candidate will be responsible for designing new antenna products, front-end systems for RADAR, SATCOM, EW, MILCOM, and Communications...

  • Mechanical Engineer

    1 month ago

    London, Kentucky, United States The Swift Group Full time

    Job OverviewWe are seeking a highly skilled Mechanical Engineer to join our team at The Swift Group. As a key member of our engineering team, you will be responsible for developing requirements, providing direction on design concepts, and reviewing feasibility and realism of systems.Key Responsibilities:Develop and maintain technical requirements and...

  • Photonic Systems Firmware Engineer

    1 month ago

    London, Kentucky, United States Johns Hopkins Applied Physics Laboratory (APL) Full time

    Job Title: Photonic Systems Firmware EngineerWe are seeking a highly skilled Photonic Systems Firmware Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a member of our Advanced Technologies section in the Optics and Photonics group, you will work at the intersection of digital and photonic systems, contributing to projects...

  • Senior Engineering Manager

    2 days ago

    London, United States Narvar Full time

    Remote- CanadaNarvar is growing! Narvar’s DNA (Data and Analytics) team is seeking an experienced Engineering Manager to lead our Offline Infrastructure team. In this role, you will oversee the design, development, and optimization of large-scale batch data processing systems and data infrastructure. Your team’s work will enable efficient data pipelines...

  • Senior Linux Systems Engineer

    1 month ago

    London, Kentucky, United States ZTI Solutions, LLC Full time

    Job Title: Senior Linux Systems EngineerWe are seeking a highly skilled Senior Linux Systems Engineer to join our team at ZTI Solutions, LLC. As a key member of our engineering team, you will be responsible for designing, implementing, and maintaining secure and reliable Linux systems for our clients.Key Responsibilities:Design and implement secure Linux...

  • Unified Communications Network Engineer

    3 weeks ago

    London, Kentucky, United States Johns Hopkins Applied Physics Laboratory (APL) Full time

    About the RoleWe are seeking a highly skilled Unified Communications Network Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a key member of our team, you will play a critical role in designing and implementing conferencing and collaboration solutions using commercial and standards-based technologies.Key...

  • Unified Communications Network Engineer

    1 month ago

    London, Kentucky, United States Johns Hopkins Applied Physics Laboratory (APL) Full time

    About the RoleWe are seeking a highly skilled Unified Communications Network Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a key member of our team, you will be responsible for designing and implementing conferencing and collaboration solutions using commercial and standards-based technologies to connect decision...

  • SCRM Systems Engineer Level 2 Position

    1 month ago

    London, Kentucky, United States DarkStar Intelligence LLC Full time

    Job SummaryDarkStar Intelligence LLC is seeking a highly skilled SCRM Systems Engineer Level 2 to join our team. As a key member of our organization, you will be responsible for developing and implementing SCRM strategies and policies to proactively manage supply chain threats, particularly in the cyber domain.Key ResponsibilitiesDevelop and implement SCRM...

  • Senior Software and Data Engineer

    2 weeks ago

    London, United States Portman Scott Full time

    Permanent Salaryp/a benefitsRemote UK Data plays a crucial role in guiding my clients investment decisions and managing risk. Their analytics provide insights that help them evaluate growth potential and performance while separately allowing them to support their clients. Through a strong datadriven approach they enable entrepreneurs to make impactful...

  • Senior Model Based Systems Engineer

    4 weeks ago

    London, Kentucky, United States Johns Hopkins Applied Physics Laboratory (APL) Full time

    Job DescriptionWe are seeking a highly skilled Senior Model Based Systems Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a key member of our Systems Engineering Group, you will provide advanced systems engineering expertise in developing system models, model profiles, architecture frameworks, and systems engineering...

  • Software Development Engineer

    4 weeks ago

    London, Kentucky, United States The Johns Hopkins University Applied Physics Laboratory Full time

    Technical OpportunitiesWe are seeking a talented Software Engineer to join our team of developers and analysts in the Maritime Force Engagement Control group. As a key member of our team, you will work on challenging technical problems and contribute to the development of high-fidelity models, new algorithms, and simulation capabilities.Key...