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Front Desk Associate

1 month ago

San Diego, United States Scenthound San Diego, CA Full time
Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Training & development

Who We Are: 
Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you

Perks and Benefits:
  • Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; sales bonuses
  • Total Compensation - $23-27/hr. 
    • Base pay is $18.00 - $21.00 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives. 
  • *Opportunity for base pay increase/raise after 3 months of employment, contingent on performance*
  • Merit-based pay increases
  • Paid vacation 
  • Health insurance 
  • Complimentary service membership
About the Position: 
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:
  • Sales experience and confidence (membership sales are highly valued) 
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation 
  • Willingness to work in a smoke-free environment 
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

Tasks:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
  • add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer – responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager 
Skills and Abilities:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards

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