Director of Call Center

2 weeks ago


ParsippanyTroy Hills, United States SilverSearch, Inc. Full time

Our client is an insurance company in the medical field with an immediate need for a Director of their Call Center. This is a FULL TIME opportunity and requires onsite work 3 days onsite/week in Parsippany, NJ.


  • Responsible for ensuring an exemplary, frontline customer experience for customers (members, providers, DDWI and brokers) that meets or exceed SLA’s and metrics.
  • Develop and implement strategic plans to optimize call center performance and align with organizational goals and SLA of key accounts.
  • Lead supervisory team to oversee day-to-day operations, ensuring seamless and efficient call center activities.
  • Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software.
  • Background in health insurance, medical or dental preferred.



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