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Help Desk Analyst

3 months ago

Ogden, United States Insight Global Full time

Help Desk Analyst

12 Month Contract to Perm Hire

Location: Ogden, UT (travel 1x a month + first 30 days fully onsite then hybrid 3x a week onsite)

2 Round Interview Process

Pay Rate Range: 17-20/hr


Must Haves:

  • Associate's Degree or Bachelor's Degree in something computer related or 1-2 years of Helpdesk/technical support experience
  • Strong customer service skills
  • Basic knowledge of PC hardware
  • Basic knowledge of Windows operating systems
  • Basic troubleshooting skills
  • Ability to pick up new things and systems.


Plusses:

  • Basic knowledge of 0365
  • Any Mobile Device Management
  • Any experience with Azure


Day to day:

A client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include managing inventory, shipping out equipment, full-service helpdesk/desktop support - user access, password resets, application support. Need a great attitude and customer services skills - will train you on technical skills. Looking for future employees who want to grow with the company long term.


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.