Help Desk Support Specialist
3 days ago
Insight Global is seeking a skilled Help Desk Analyst to join their onsite helpdesk/desktop support team. As a Help Desk Analyst, you will be responsible for providing technical support to clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
- Use Freshservice for ticket management and tracking
- Collaborate with team members to resolve complex technical issues
Requirements:
- Associate's Degree or Bachelor's Degree in IT-related field or 1-2 years of help desk or technical support experience
- Strong customer service skills and ability to work with diverse client base
- Basic knowledge of PC hardware, Windows operating systems, and Microsoft products
- Basic troubleshooting skills and ability to learn new technologies quickly
Preferred Qualifications:
- Basic knowledge of 0365, Mobile Device Management, and Azure
- Bilingual in Spanish
Compensation and Benefits:
$20/hour to $22/hour, with benefits including medical, dental, and vision insurance, HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
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