Help Desk Support Specialist

3 days ago


Ogden, Utah, United States Insight Global Full time
Help Desk Analyst Position

Insight Global is seeking a skilled Help Desk Analyst to join their onsite helpdesk/desktop support team. As a Help Desk Analyst, you will be responsible for providing technical support to clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
  • Use Freshservice for ticket management and tracking
  • Collaborate with team members to resolve complex technical issues

Requirements:

  • Associate's Degree or Bachelor's Degree in IT-related field or 1-2 years of help desk or technical support experience
  • Strong customer service skills and ability to work with diverse client base
  • Basic knowledge of PC hardware, Windows operating systems, and Microsoft products
  • Basic troubleshooting skills and ability to learn new technologies quickly

Preferred Qualifications:

  • Basic knowledge of 0365, Mobile Device Management, and Azure
  • Bilingual in Spanish

Compensation and Benefits:

$20/hour to $22/hour, with benefits including medical, dental, and vision insurance, HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.



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