Technical Support Representative

2 weeks ago


Rochester Hills, United States First Brands Group, LLC Full time

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.


We have an immediate opening for a Technical Assistance Agent. The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, trouble shooting mechanical difficulties, and other diagnostic inquiries.


Essential Duties & Responsibilities

Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology.

Capture full call details & resolution using call handling database.

Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.

Maintain and work with in assigned department metrics.

Assist with supporting customers and documenting data for market analytics.

Help customers trouble-shoot technical situations and provide solid technical advice.

Develop strong product knowledge on Trico Group products and uses

Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.

Other duties and projects as assigned.


Education, Experience, and Skills

Automotive technical degree (preferred), or equivalent automotive technical experience

Strong automotive knowledge required – mechanic or technician work experience

Proficient keyboarding skills required

Proficiency in using basic computer programs

Strong communication skills

Possess skills in on-line database platforms.

Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.

Be hardworking and motivated

Available to work one part-time Saturday per month



  • Rochester Hills, United States First Brands Group, LLC Full time

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...


  • Rochester Hills, United States First Brands Group, LLC Full time

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...


  • Rochester Hills, United States First Brands Group, LLC Full time

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...


  • Rochester Hills, United States HRU Technical Resources Full time

    Job DescriptionJob DescriptionHRU has teamed up with FANUC to find a customer service representative for its Rochester Hills, MI location. This is a long-term contract offering a full benefits package. Candidate must be willing to work flexible hours and on call when needed. If you have excellent verbal and written communication skills, a great multi-tasker...


  • Rochester Hills, United States FANUC America Corporation Full time

    At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are...


  • Rochester, United States The University of Rochester Full time

    Under the supervision of the Customer Support Supervisor and with specific direction from the Customer Support Lead, and with the ability to work independently as well as part of a team, serves as a customer service representative and technical resou Support, Representative, Customer Service, Account Manager, Retail, Education, Customer, Information


  • Rochester, United States FANUC America Corporation Full time

    ** FANUC America Corporation** ** Technical Engineering Support Specialist** Rochester, MI 48309 We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at **FANUC America**, we invite you to apply...


  • Farmington Hills, United States Pan Asia Resources Full time

    Technical Support Specialist Location: Remote Duration: Long Term Job Description Technical Support Specialist Tech Line Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents...


  • Rochester Hills, United States Select Source International Full time

    Job DescriptionJob Description***100 remote***Job Title: Service/Help Desk RepresentativeLocation: remoteDuration: 6 months with possibility of extension Schedule: 9:30pm to 4:00pm, M-F​Client: Henry Ford Health​​​​​​Job Description:1.    Provide technical support to customers for technologies including desktops and laptops, virtual...


  • Rochester Hills, United States Integrated Resources, Inc Full time

    Job Title: Service Desk Representative Location: Rochester hills, MI Duration: 7 months (Possible Extension) Schedule Notes: 2 Weeks of Training with variable shifts possible **Position is remote** Job Description : Duties: · Provide technical support to customers for technologies...


  • Rochester Hills, United States Integrated Resources, Inc Full time

    Job Title: Service Desk Representative Location: Rochester hills, MI Duration: 7 months (Possible Extension) Schedule Notes: 2 Weeks of Training with variable shifts possible **Position is remote** Job Description : Duties: · Provide technical support to customers for technologies...


  • Rochester, United States Rochester Promotions Firm Full time

    Job DescriptionJob DescriptionThe Telecommunications Customer Support Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Telecommunications Customer Support...


  • Rochester, United States Rochester Promotions Firm Full time

    Job DescriptionJob DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...


  • North Richland Hills, United States Flatfee Corp Full time

    Job DescriptionJob DescriptionSalary: ClassificationNon-Exempt Full TimeOrganizational RelationshipReports to CTOJob SummaryThe Technical Support Specialist will assist the IT team with testing and improving the proprietary vendor portal. This position is also responsible for overseeing email communications with vendors.Major Duties and Responsibilities•...


  • Rochester, United States Rochester Promotions Firm Full time

    Job DescriptionJob DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...


  • Rochester, United States Rochester Promotions Firm Full time

    Job DescriptionJob DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...


  • Rochester, United States CH Promotions Full time

    CH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support...


  • Rochester, United States FANUC America Corporation Full time

    At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. This is a General Application for experienced robot engineers who are interested in a phone support opportunity. This...


  • Rochester Hills, United States Navistar Full time

    Position Overview The Senior Technical Project Lead - EV Components creates alignment between the vehicle programs and the component projects for electrified commercial vehicles. Responsibilities Participate in the definition of the project scope and support change management. Support resource and timing estimations. Collaborate with the ePowertrain...


  • Rochester, United States Salzman Group Inc Full time

    Job DescriptionJob DescriptionDescription:We are looking for a solution-oriented individual to join our team. The Tier I Technical Support Agent is responsible for providing exceptional customer service while helping customers troubleshoot, identify, and resolve technical issues. You will have access to a vast array of espresso machines, grinders, coffee...