Technical Support Specialist

4 weeks ago

North Richland Hills, United States Flatfee Corp Full time
Job DescriptionJob DescriptionSalary:

Classification
Non-Exempt Full Time


Organizational Relationship
Reports to CTO


Job Summary

The Technical Support Specialist will assist the IT team with testing and improving the proprietary vendor portal. This position is also responsible for overseeing email communications with vendors.

Major Duties and Responsibilities
• Learn all profiles associated with the vendor portal and process and be knowledgeable of the nuances of each
• Review the build out of each section of the vendor portal and offer suggestions for improvements
• Sit in on development calls to learn about new features being released and give feedback
• Test new features, acting as a specific user
• Work with the users of the portal to understand possible issues
• Build out working templates and documents for specific jobs and parts of the portal
• Write out best practices and SOPs to assist with non-technical users
• Trouble shoot problems that are addressed
• Assist with overseeing the fulfillment of orders via the vendor portal

• Communicate with clients as needed
• Responsible for email communications to vendors regarding job alerts, jobs assigned, portal
support, etc.
• Conduct virtual Vendor Portal training for vendors, Process Managers and others as needed


Supervisory Responsibilities
No direct reports


Work Environment
This is an in office position.

Physical Demands
The physical demands described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand, walk, sit, use hands to type, handle objects, tools or controls, reach with hands and arms, talk or hear.

Position Type and Expected Work Hours
This is a full time position. Days and hours are 8 a.m. to 5 p.m. M-F but may be flexible.

Travel Requirements
No travel required


Required Education and Experience
• Bachelor’s degree or 3 years of relevant experience
• Experience with communicating with development teams in a well thought out manner

Preferred Education and Experience
• Experience with a marketplace/ridesharing/mapping startup - can work in a fast-paced environment that requires you to wear multiple hats


Required Skills and Qualifications
• Strong technical skills and ability to pick up software quickly

• Strong communication skills

Other Duties
This job description is not a comprehensive list of all assigned duties, responsibilities, or aspects of the job, and may be amended at any time at the sole discretion of Flatfee Corp.


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