Service Desk Representative
2 weeks ago
Job Title: Service Desk Representative
Location: Rochester hills, MI
Duration: 7 months (Possible Extension)
Schedule Notes: 2 Weeks of Training with variable shifts possible **Position is remote**
Job Description :
Duties:
· Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of Client locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of software
· Product the security of the organization by following established procedures to prevent unauthorized access to System resources
· Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requests
· Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.
· Knowledge of *** and its technical teams, support teams, network, hardware, and software preferred.
· May be requested to test new technologies and support structures to help with later integration across the rest of the team
· Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained information
· Seek information through standard channels as well as in non-traditional avenues if unavailable through standard channels
· Contribute to the growth and maintenance of our knowledgebase
· Keep knowledge of processes and procedures current and stay aware of and responsive to changes in the environment
· Take ownership when new information is presented and follow through by asking relevant questions and updating colleagues and documentation accordingly
· Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.
· Regularly read and comprehend work email, shift reports, dashboards, and group chat to understand the current state of the Service Desk and any emerging, ongoing, or resolved issues
· Clearly communicate via every channel (written or verbal, and with end users or others) and ensure all communications are accurate, professional, and appropriate for the target audience
· Demonstrate excellence in troubleshooting, knowledge, communication, and quality, and help others by answering questions
· 16. Adhere to Client guidelines for attendance & timeliness
-
Service Desk Representative
2 days ago
Rochester Hills, United States Integrated Resources, Inc Full timeJob Title: Service Desk Representative Location: Rochester hills, MI Duration: 7 months (Possible Extension) Schedule Notes: 2 Weeks of Training with variable shifts possible **Position is remote** Job Description : Duties: · Provide technical support to customers for technologies...
-
Service/Help Desk Representative
2 weeks ago
Rochester Hills, United States Select Source International Full timeJob DescriptionJob Description***100 remote***Job Title: Service/Help Desk RepresentativeLocation: remoteDuration: 6 months with possibility of extension Schedule: 9:30pm to 4:00pm, M-FClient: Henry Ford HealthJob Description:1. Provide technical support to customers for technologies including desktops and laptops, virtual...
-
Service Desk Representative
2 weeks ago
Rochester, United States Integrated Resources Full timeJob Title: Service Desk Representative Location: Rochester hills, MI Duration: 7 months (Possible Extension) Schedule Notes: 2 Weeks of Training with variable shifts possible Position is remote Job Description : Duties: Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets,...
-
Front Desk Representative
5 days ago
Chino Hills, United States Arrowhead Orthopaedics Full timeJob DescriptionJob DescriptionDescription: TITLE: Therapy Front Desk Representative It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our...
-
HR Service Desk Rep I
21 hours ago
Rochester, United States The University of Rochester Full timeThe HR Service Desk Representative focuses on providing administrative and customer services for UR employment related functions, including Time Reporting, Payroll, Benefits and Talent Acquisition. Assists with Service Desk support for voicemail and Service Desk, HR, Customer Service, Retail, Education, Support
-
Guest Service Representative
2 weeks ago
Rochester, United States TPI Hospitality Full timeCourtyard by Marriott - Downtown Roseville, MN Full-Time/ Salary: $15.50/hr to $17.50/hr Shifts: Pm Shift and its open and flexible to work around your eveving. At our highly-regarded property, we're searching for more than just a front desk agent - Guest Service, Representative, Guest, Service, Hospitality, Retail
-
Guest Service Representative
3 weeks ago
Rochester, United States TPI Hospitality Full timeCourtyard by Marriott - Downtown Rochester, MN Full-Time/ Salary: $15.50/hr to $17.50/hr Shifts: 3 pm to 11 pm At our highly-regarded property, we're searching for more than just a front desk agent - we're seeking a true hospitality enthusiast with Guest Service, Representative, Guest, Service, Hospitality, Retail
-
Guest Service Representative
2 weeks ago
Rochester, United States TPI Hospitality Full timeHomewood Suites by Hilton, Rochester, MN Part/ Ful-Time/ Salary: $16/hr to $17/hr Shifts: 3 pm to 11 pm (Weekend Availability Needed) We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel
-
Guest Service Representative
2 weeks ago
Rochester, United States TPI Hospitality Full timeSpringhill Suites by Marriott - Rochester, MN Full-Time: Hours: 3 pm to 11 pm Salary: $15.50/hr to $17/hr We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll we Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel
-
Guest Service Representative
2 weeks ago
Rochester Hills, United States Nothing Bundt Cakes Full timeBenefits: Company parties Employee discounts Flexible schedule Free uniforms The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions a Guest Service, Customer Service, Representative, Service, Guest, Bakery, Restaurant
-
Guest Service Representative
2 weeks ago
Rochester Hills, United States Nothing Bundt Cakes Full timeBenefits: * Company parties * Employee discounts * Flexible schedule * Free uniforms The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact...
-
Front Desk Representative
2 months ago
Rochester, United States Goldfish Swim School - Pittsford Full timeJob DescriptionJob DescriptionMake waves and pave the way for your career!At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take...
-
Front Desk Representative
3 weeks ago
Rochester, United States Goldfish Swim School Full timeMake waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal...
-
Guest Service Representative Customer Service
2 weeks ago
Rochester Hills, United States Nothing Bundt Cakes #320 Full timeBenefits: Company parties Employee discounts Flexible schedule Free uniforms The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our...
-
Guest Service Representative Customer Service
2 weeks ago
Rochester Hills, United States Nothing Bundt Cakes #320 Full timeBenefits: Company parties Employee discounts Flexible schedule Free uniforms The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our...
-
Member Services Representative
7 days ago
Rochester, United States Planet Fitness Full timeJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.Handle all front...
-
Service Desk Technician
7 days ago
Rochester, United States Entre Computer Services Full timeEntre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre...
-
Customer Service Representative
2 weeks ago
Rochester Hills, United States HRU Technical Resources Full timeJob DescriptionJob DescriptionHRU has teamed up with FANUC to find a customer service representative for its Rochester Hills, MI location. This is a long-term contract offering a full benefits package. Candidate must be willing to work flexible hours and on call when needed. If you have excellent verbal and written communication skills, a great multi-tasker...
-
Customer Service Representative
2 weeks ago
Orland Hills, United States International Kia Orland Park Full timeJob DescriptionJob DescriptionCompany: International KiaLocation: Orland Hills, IL Position: Customer Service Representative - Service DepartmentJob Type: Full-TimeAbout International Kia: International Kia is a premier automotive dealership dedicated to providing exceptional service to our customers. Our team is committed to excellence, and we pride...
-
Dental Office Front Desk Representative
6 days ago
Rochester, United States Heartland Dental Full timeJob Details Req ID: 90054 Supported Practice: Badger Hills Dental Care Category: Business Assistant Location: 4273 W Circle Dr NW, Rochester, MN 55901 Position Summary: Business Assistant Badger Hills Dental Care in Rochester, MN is looking for a front desk representative (Business Assistant) to join our team. Why Heartland Dental? Heartland Dental...