Robotics Technical Phone Support

4 weeks ago

Rochester, United States FANUC America Corporation Full time

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

This is a General Application for experienced robot engineers who are interested in a phone support opportunity. This posting is for anyone who is interested in applying to Rochester Hills, MI, Hoffman Estates, IL or Huntersville, NC.

The Robotic Technical Phone Support will play an integral role by providing frontline technical support to internal and external customers within our fast-paced technical customer service hotline group. This position will focus on maintaining FANUC’s “Service First” mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of their FANUC robots, controllers, and related systems/equipment, as well as on-site project coordination.

Primary responsibilities will include:

  • Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers.

  • Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log,

  • Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.

  • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers or utilized during onsite project coordination.

  • Maintain and achieve corporate group measures for phone call answer rate and technical support log closure rate.

  • Coordinate with Project Managers to develop project support schedule and define onsite scope of work to be performed.

  • Communicate with customer personnel on project requirements, delivery schedules, and project status as needed.

  • Support the technical support group by identifying and implementing business process improvements when able.

Ideal candidate will have the following experience, skills and education:

  • High School Diploma or GED

  • Degree or certification in mechanical, electrical, software, robotics, automation, or related engineering/technical field; or equivalent relevant experience.

  • Minimum five years of experience with FANUC robots, controls and/or applications, preferably in integration, service, or installation type of position (including knowledge of robotic applications and processing)

  • Experience with equipment and robot maintenance, including mechanical, electrical, and pneumatic troubleshooting, teardown, and repair with the ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.

  • Experience with robotic programming, computer programming (Roboguide), or related PLC programming.

  • Excellent communication skills (written/oral) with the ability to interface with others over the phone and at all levels of the organization, internally and externally.

  • Familiarity with MS Word and Excel.

  • Flexibility with supporting “on-call” after hours support and 2nd or 3rd shift based on customer demand and/or group manpower shortages.

  • Robotic paint system experience is highly preferred.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance

  • 401(k) Retirement Program

  • Life Insurance

  • Short-Term & Long-Term Disability Plans

  • Tuition Reimbursement

  • Wellness Program

  • Flexible Spending Accounts

  • Employee Assistance Program

  • Flexible Benefit Dollars

  • Generous Holiday & Vacation Program

Sponsorship is not provided for this position.

Equal Opportunity Employer, including disabled and veterans.

  • Senior Robotics Technical Support Specialist

    1 week ago

    Rochester, United States FANUC America Corporation Full time

    ** FANUC America Corporation** ** Senior Robotics Technical Support Specialist** Rochester, MI 48309 We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at **FANUC America**, we invite you to apply...

  • Technical Engineering Support Specialist

    4 weeks ago

    Rochester, United States FANUC America Corporation Full time

    ** FANUC America Corporation** ** Technical Engineering Support Specialist** Rochester, MI 48309 We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at **FANUC America**, we invite you to apply...

  • Robotics Engineer

    1 month ago

    Rochester Hills, United States T.A. Systems Full time

    30+ days ago Requisition ID: 1001 Job Summary TA is looking for a Robot Simulation Engineer to join our team! General Accountabilities Work would include taking customer supplied Robot logic, I/O database, etc. and creating robot control configuration and robot network architecture Produces robot controls engineering designs and modifications by identifying...

  • Robotics Engineer

    1 week ago

    Rochester Hills, United States T.A. Systems Full time

    30+ days ago Requisition ID: 1001 Job Summary TA is looking for a Robot Simulation Engineer to join our team! General Accountabilities Work would include taking customer supplied Robot logic, I/O database, etc. and creating robot control configuration and robot network architecture Produces robot controls engineering designs and modifications by identifying...

  • Advanced Technical Support Engineer

    4 weeks ago

    Rochester Hills, United States FANUC America Corporation Full time

    At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are...

  • Advanced Technical Support Engineer

    1 week ago

    Rochester Hills, United States FANUC America Corporation Full time

    At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are...

  • Robotic Field Service Engineer

    3 weeks ago

    Rochester, United States FANUC America Corporation Full time

    At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making, and collaboration. If you believe you...

  • Senior Robotics Controls Engineer

    2 weeks ago

    Rochester, United States Airbotics Talent Full time

    Role: Senior Robotics Controls Engineer Business: Mobile Robotics Location: Rochester (NY) - will support relocation Airbotics Talent have partnered with an advanced Robotics startup who design and manufacture complex mobile robotics. They are now seeking a Senior Robotics Controls Engineer to design and develop full robot architecture. Candidates should be...

  • Senior Robotics Controls Engineer

    1 week ago

    Rochester, United States Airbotics Talent Full time

    Role: Senior Robotics Controls Engineer Business: Mobile Robotics Location: Rochester (NY) - will support relocation Airbotics Talent have partnered with an advanced Robotics startup who design and manufacture complex mobile robotics. They are now seeking a Senior Robotics Controls Engineer to design and develop full robot architecture. Candidates should be...

  • Senior Robotics Controls Engineer

    2 weeks ago

    Rochester, United States Airbotics Talent Full time

    Role: Senior Robotics Controls EngineerBusiness: Mobile RoboticsLocation: Rochester (NY) - will support relocationAirbotics Talent have partnered with an advanced Robotics startup who design and manufacture complex mobile robotics. They are now seeking a Senior Robotics Controls Engineer to design and develop full robot architecture. Candidates should be...

  • Senior Robotics Controls Engineer

    1 week ago

    Rochester, United States Airbotics Talent Full time

    Role: Senior Robotics Controls EngineerBusiness: Mobile RoboticsLocation: Rochester (NY) - will support relocationAirbotics Talent have partnered with an advanced Robotics startup who design and manufacture complex mobile robotics. They are now seeking a Senior Robotics Controls Engineer to design and develop full robot architecture. Candidates should be...

  • Robotics Application Engineer

    1 month ago

    Rochester, United States FANUC America Corporation Full time

    Robotics Application Engineer – Automotive Applications At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed...

  • Robotics - Registered Nurse

    4 weeks ago

    Rochester, United States Trusted Health Full time

    Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pesky calls from recruiters, and puts more money in your pocket. Join the...

  • Robotics - Registered Nurse

    2 weeks ago

    Rochester, United States Trusted Health Careers Full time

    Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the need for recruiters. This unique approach provides more transparency, eliminates pesky calls from recruiters, and puts more money in your pocket. Join the...

  • Tier 1 Technical Support Agent

    1 month ago

    Rochester, United States Salzman Group Inc Full time

    Job DescriptionJob DescriptionDescription:We are looking for a solution-oriented individual to join our team. The Tier I Technical Support Agent is responsible for providing exceptional customer service while helping customers troubleshoot, identify, and resolve technical issues. You will have access to a vast array of espresso machines, grinders, coffee...

  • Tier 1 Technical Support Agent

    1 week ago

    Rochester, United States Salzman Group Inc Full time

    Job DescriptionJob DescriptionDescription:We are looking for a solution-oriented individual to join our team. The Tier I Technical Support Agent is responsible for providing exceptional customer service while helping customers troubleshoot, identify, and resolve technical issues. You will have access to a vast array of espresso machines, grinders, coffee...

  • Industrial Robot Programmer Technician Trainee

    1 week ago

    Rochester Hills, United States Staff Heads LLC Full time

    **POSITION: INDUSTRIAL ROBOT PROGRAMMER TECHNICIAN -- TRAINEE ** Job Summary: A Robot Programmer is a technical hands-on position involving setting-up/programming the robots at customer locations in the greater southeastern Michigan area. This position requires candidates to enroll in a company sponsored training program of up to 30 days to learn the...

  • Industrial Robot Programmer Technician Trainee

    1 week ago

    Rochester Hills, United States Staff Heads LLC Full time

    **POSITION: INDUSTRIAL ROBOT PROGRAMMER TECHNICIAN -- TRAINEE ** Job Summary: A Robot Programmer is a technical hands-on position involving setting-up/programming the robots at customer locations in the greater southeastern Michigan area. This position requires candidates to enroll in a company sponsored training program of up to 30 days to learn the...

  • Tech Specialist CRC

    5 hours ago

    Rochester, United States Delta Staffing Full time

    No travel, get off the road!!! Can you diagnose and repair FANUC robots but ready to stop all the travel? Are you able to communicate your skills on the phone and walk people through troubleshooting? Then maybe a Tech Specialist position is right for you! How about working for the world's leading robotic company at their headquarters in Rochester Hills?...

  • Technical Support Representative

    4 weeks ago

    Rochester Hills, United States First Brands Group, LLC Full time

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...