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1 month ago


Monroeville, United States Robert Half Full time

Responsibilities:

  • Offer support for software and hardware issues, from basic queries to complex troubleshooting.
  • Maintain support records using the ticketing system.
  • Conduct diagnostics, reimage machines, and handle equipment deployment and installation.
  • Assess and support network equipment connectivity.
  • Implement security protocols for account management and data handling.
  • Maintain the datacenter and address system failures.
  • Assist with project planning and implementation for upgrades and backups.
  • Deliver high-level customer service with professionalism.

Knowledge, Skills, and Abilities:

  • 2+ years of IT support experience with systems and networking.
  • Proficiency in installing, maintaining, and upgrading Windows-based software.
  • Strong understanding of Windows PC environments and Office 365.
  • Experience with Active Directory and Windows Server.
  • Basic networking skills.
  • Excellent communication, time management, and stress management skills.