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Program Manager Tech

2 months ago

Redmond, United States TALENT Software Services Full time

Are you an experienced Program Manager Tech with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Program Manager Tech to work at their company in Redmond, WA.


Position Summary: The vision is to help our customers and Clients with everything that's possible with us. Our role is to connect customers digitally with the products and services our organization has to offer. This encompasses supporting global destinations across the web. We provide customers with the opportunity to experience the best in gaming, productivity, and entertainment while joining the global community of happy customers. We are seeking a driven, innovative, and experienced Transactional Email Program Manager with a technical background. Our Store marketing team is responsible for running the Transactional Email Program where we deliver millions of automated emails to customers around the globe - from automated purchase receipts, abandoned shopping carts, and shipping notification emails that we deliver to those who shop at the website to subscription renewal reminder emails for our key consumer subscriptions: Microsft 365, Game Pass, and Copilot Pro. Additionally, our team delivers one-time transactional emails to let customers know when products are back in stock. Tasks for this role include conducting intake for requests, sizing level of effort, documenting email scenarios, working with stakeholders and developers to ensure our global emails are compliant with market-level consumer protection laws, and making recommendations to improve the customer experience. This vendor role will be working closely with an existing vendor on a CRM team.


Primary Responsibilities/Accountabilities:

  • Support the CRM Transactional Program by overseeing and coordinating transactional email projects from inception to delivery by documenting the technical requirements
  • Work closely with partners and stakeholders to ensure seamless communication and project execution
  • Manage execution of one time Email Me When Available and Make Good projects
  • Support the Email Me When Available and Make Good program evolution by partnering with stakeholders, helping to identify optimization opportunities, and documentation changes
  • Partner with CRM and engineering stakeholders to address email sign-up issues, ensure compliance, accuracy of documentation, and to facilitate clear communication between the teams for data flow accuracy
  • Review and optimize transactional email content for clarity and accuracy to create the best customer experience
  • Create comprehensive records of email content and logic, along with best practices and guidance for stakeholders.
  • Produce a monthly project request status report email to stakeholders
  • Proactively identify and address email-related issues to optimize performance
  • Write parameter overrides to review the dynamic email content for different products (training provided).
  • Miscellaneous projects as appropriate.


Qualifications:

  • General marketing experience: 8+ years
  • Project management experience: 8+ years
  • CRM/email experience: 5+ years
  • Strong familiarity with transactional email and CAN-SPAM Act guidelines
  • Ability to communicate clearly and concisely, both orally and in writing, with numerous stakeholders
  • Ability to balance multiple priorities and meet deadlines
  • Ability to work in a fast-paced environment and adapt to change
  • Familiarity with email processes in large companies.
  • Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint
  • Experience in Azure Dev Ops for project workflow is a plus
  • Knowledge and use of client's products
  • Ability to assess business priorities effectively
  • Embraces continuous learning and development to adapt to an evolving program and best practices
  • Familiarity with SQL relational tables
  • Coding experience: Possess a basic understanding of HTML, CSS, JSON, C# (.NET) to make email updates
  • Great attention to detail
  • Years of Experience Required: 5-7 or more overall years of experience in the field.
  • Degrees or certifications required: no specific degree is required to be eligible for this role.
  • Minimum 5-7 years experience with Azure DevOps.
  • Minimum 5-7 years experience with SQL relational tables
  • Minimum 5-7 years of experience with a basic understanding of coding.