Account Coordinator

9 hours ago

Westport, United States EVO Systems LLC Full time

Who is EVO?

EVO Systems LLC (EVO), is a cloud solution services provider for the fenestration industry. Bridging the ordering and logistics gaps between suppliers, fabricators, installers, construction companies, and customers, EVO is a complete solution for your ordering, fulfillment, and distribution needs. EVO connects directly with manufacturers and suppliers' ordering and inventory systems, delivering superior value. Carrying only the best in brand products, our platform is backed by an integrated network, Cloud 9®, that empowers all facets of service to our customers.


The EVO Account Executive is dedicated to creating and maintaining relationships with customers, internal, and external sales team members. They will be the point of contact for our sales representatives managing orders and quotes from start to finish. The role involves ongoing communication and follow-ups as needed pertaining to opportunities, orders, quotes, and meeting customer needs. The Account Executive must be energetic, an excellent communicator, detail-oriented, and comfortable working in a fast-paced, entrepreneurial environment.


Core Responsibilities:

  • Build and maintain relationships with customers, internal and external sales team members
  • Territory support for ISC Sales representative
  • Order & Quote Management:
  • Issue and review quotes and order acknowledgements
  • Order samples from appropriate suppliers
  • Communicate order & shipping information (ship date changes /backorders/ split orders/ tracking info)
  • Split orders with partial available for accounts that allow incomplete shipments
  • Coordinate internal and external resources
  • Research customer concerns, issues, and requests – specifications and drawings
  • Vendor Communication as it pertains to quotes and orders
  • Periodically reach out to customers and/or sales reps about no sale/low sale accounts.
  • Periodically reach out to customers and/or sales resp about opportunities to sell excess and/or aging inventory.
  • As appropriate, follow up on quotes with customers and/or sales reps.
  • Case Management/ Resolution
  • Create cases and provide follow up throughout the process
  • Onboard new customers
  • Follow-up with customers regularly to ensure needs are being met and to identify and present opportunities
  • Promote & market company capabilities, products, and services
  • Additional ad hoc duties as needed

 

Experience:

  • 1-5 years of customer service or related experience.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to work independently or to coordinate with multiple teams.
  • Outstanding attention to detail.
  • Familiarity with Microsoft Office Suite is required.


Education:

  • Bachelor's degree preferred.

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