IT Help Desk Support
4 weeks ago
The Health Information Technology (HIT) department is seeking an IT Helpdesk Support Technician to assist with the day-to-day IT helpdesk requests received from internal teammates and external users. Day-to-day responsibilities include receiving, acknowledging, tracking, storing, and documenting the end-to-end lifecycle of hardware purchased by MedPOINT Management (MPM) and that’s assigned to MPM employees. In addition, this position is required to follow IT policies and procedures ensuring that compliance is met with daily responsibilities. Duties and Responsibilities • Serves as the first point of contact for internal and external users seeking technical assistance over MedPOINT’s ticketing system (TrackIT) or phone and email as necessary. • Acknowledges, tracks, stores, documents, and ensures that all hardware purchased by MPM is assigned and reconciled as part of quarterly inventory reconciliation processes. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Determines the best solution based on the issue and details provided by the end user. • Walk the end user through problem-solving processes. • Direct unresolved issues to the next level of technical support personnel. • Provide accurate information to end-users on MPM IT products, software, internal tools, and the team’s technical support methods and expectations of the end-user. • Record events and problems and their resolution in Track-IT and smartsheet tracking log sheets. • Timely follow-up with end-users to ensure resolutions meet turn-around timing policy. • Inform HIT management of recurring end-user problems to investigate global solutions. • Stay current with technical system information, changes, and updates in technology. • Identify and suggest process improvements in team policies, procedures, and workflows. • Other special projects as requested by management. Minimum Job Requirements Bachelor’s Degree in Information Technology or related field or 3 years of experience working in a similar IT helpdesk technical role. • Experience with helpdesk ticketing systems. • Technical troubleshooting skills with demonstrated ability to recognize problems before they occur including repair and/or reinstallation of software/hardware. • Working knowledge of Microsoft Office applications, Microsoft Windows Servers and Workstations, networks, printers, scanners, and other computer-related hardware, and phone systems. Skill and Abilities Readiness to contribute in a team-oriented environment; able to multi-task in a very fast-paced environment. • Ability to communicate information and speak clearly so others will understand regardless of the IT knowledge of the person working with. • Creative problem-solving ability and dedication to accomplishing goals and challenges presented daily by internal and external end-users. • Ability to interact with various levels of management, executive leadership, and end-users. • Proven ability to take initiative to move daily work forward. • Able to follow, critically evaluate, and improve upon current processes and workflows. • Capable of using sound judgment in completing tasks and seeking guidance when needed. • Strong organizational skills: project management skills preferred but not required
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Help Desk Technician
4 days ago
Los Angeles, United States Satwic Inc Full timeQualifications and DutiesAnswer Help Desk calls and provide excellent customer service to computer users.Assess first-level problem determination and provide resolution. Assign work order tickets to the appropriate second-level support.Perform Enterprise Resource Planning (Oracle EBS) and other systems administrator functions, including creating user...
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Help Desk Technician
2 days ago
Los Angeles, United States Satwic Inc Full timeQualifications and DutiesAnswer Help Desk calls and provide excellent customer service to computer users.Assess first-level problem determination and provide resolution. Assign work order tickets to the appropriate second-level support.Perform Enterprise Resource Planning (Oracle EBS) and other systems administrator functions, including creating user...
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Los Angeles, United States New Millenium Consulting Full timeOne of our clients in Los Angeles, CA is looking for a Help Desk Support Technician.Title: Help Desk Support TechnicianLocation: Help Desk Support TechnicianDuration: Long-termHourly: $30 - $32 per hour (W2)Scope:Looking for Level 2 Engineer with Ticketing experienceThe FE will complete the following work onsite:Provide support L1/L2 and basic...
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Los Angeles, United States New Millenium Consulting Full timeOne of our clients in Los Angeles, CA is looking for a Help Desk Support Technician.Title: Help Desk Support TechnicianLocation: Help Desk Support TechnicianDuration: Long-termHourly: $30 - $32 per hour (W2)Scope:Looking for Level 2 Engineer with Ticketing experienceThe FE will complete the following work onsite:Provide support L1/L2 and basic...
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Help Desk Specialist
4 weeks ago
Los Angeles, United States Robert Half Full time***For immediate consideration. Please message Ali Ferber (Scott) on LinkedIn with your updated resume or email it directly to Ali.Scott@Robert half.com***Functional Role: Help DeskSalary range: $60k-62kFull Time Onsite in Korea Town, CA Our client in the education industry is looking for a help desk specialist with 2+ years under their belt. If you have...
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Help Desk Specialist
4 weeks ago
Los Angeles, United States Robert Half Full time***For immediate consideration. Please message Ali Ferber (Scott) on LinkedIn with your updated resume or email it directly to Ali.Scott@Robert half.com***Functional Role: Help DeskSalary range: $60k-62kFull Time Onsite in Korea Town, CA Our client in the education industry is looking for a help desk specialist with 2+ years under their belt. If you have...
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IT Help Desk Technician
16 hours ago
Los Angeles, United States Medlink Alliance Full timeJob DescriptionJob DescriptionWe are looking for a self-motivated, experienced IT Help Desk Administrator to join our team. This position will handle the day-to-day IT work and maintain existing technology systems, equipment, devices and provide support to users onsite and remotely. Responsible for the upkeep, configuration and reliable operation of all...
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IT Help Desk
2 weeks ago
Los Angeles, United States Reliable Resources Agency Full time $20 - $24Job highlightsIdentified by Google from the original job postQualifications:Minimum two years of relevant experience in a Help Desk/IT Support role "required"Experience in the set-up, configuration, and use of computer hardware, software, and networks "required"Ability to communicate technical issues to technical and non-technical employees...
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Help Desk Technician
2 months ago
Los Angeles, United States Insight Global Full timeJOB DESCRIPTIONA banking client of Insight Global’s is hiring a Helpdesk Technician in LA, with occasional travel to San Francisco, Palo Alto, and Silicon Valley. Responsibilities include Level 1 or 2 support, using the ServiceNow ticketing system, and providing phone and in-person support. Knowledge in servers and configuring workstations is a plus. The...
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IT Support Specialist
10 hours ago
Los Angeles, California, United States Frontline, LLC - Managed IT Services and IT Support Full timeJob SummaryWe are seeking a highly skilled and customer-focused IT Help Desk Technician to join our team at Frontline, LLC - Managed IT Services and IT Support. As a key member of our technical support team, you will be responsible for providing top-notch service and solutions to our clients' IT challenges.Key ResponsibilitiesTroubleshoot and Resolve...
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Help Desk Analyst
2 weeks ago
Los Angeles, United States NavitsPartners Full timeTitle: Help Desk AnalystResponsibilities:Field incoming help requests from end users via telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when required) to the...
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Help Desk Analyst
3 days ago
Los Angeles, United States TEEMA Full timeJob DescriptionJob DescriptionIT Support/Helpdesk AnalystONSITE - NYC - Near Hudson Square6 Month contract (with potential extension OR conversion to perm)Position Summary:This position is responsible for delivering desk side and telephone technical support services to the end user community, which is both onsite & remote. This includes resolving software...
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Help Desk Analyst
2 days ago
Los Angeles, United States TEEMA Full timeJob DescriptionJob DescriptionIT Support/Helpdesk AnalystONSITE - NYC - Near Hudson Square6 Month contract (with potential extension OR conversion to perm)Position Summary:This position is responsible for delivering desk side and telephone technical support services to the end user community, which is both onsite & remote. This includes resolving software...
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Help Desk Analyst
4 weeks ago
Los Angeles, United States TEEMA Full timeJob DescriptionJob DescriptionIT Support/Helpdesk AnalystONSITE - NYC - Near Hudson Square6 Month contract (with potential extension OR conversion to perm)Position Summary:This position is responsible for delivering desk side and telephone technical support services to the end user community, which is both onsite & remote. This includes resolving software...
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Associate General Counsel
6 days ago
Los Angeles, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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Director, Associate General Counsel
3 days ago
Los Angeles, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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Associate General Counsel
3 weeks ago
Los Angeles, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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Sales Strategy Director
6 days ago
Los Angeles, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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Front Desk Coordinator
1 week ago
Los Angeles, United States Rock-it Global Full time $26 - $30Job DescriptionJob DescriptionRock-it Cargo has been an award-winning global leader within the entertainment logistics industry for over forty years, providing unrivaled experience and expertise in planning and moving shows and events from clubs to stadiums for cutting edge musical, theatrical and experiential productions. With 300+ employees across 28...
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Service Desk Technician
2 months ago
Los Angeles, United States Rock-it Cargo Full timeJob DescriptionJob DescriptionRock-It Cargo has been an award-winning global leader within the entertainment logistics industry for over forty years, providing unrivaled experience and expertise in planning and moving shows and events from clubs to stadiums for cutting edge musical, theatrical and experiential productions. With 300+ employees across 28...
