Field Operations Supervisor

7 days ago

Tulsa, United States Q Full time

Love Your Mondays again

Join the Future of Connectivity with Metronet and Vexus

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization:Metronet.The Vexus brand will remain during the transition.

Field Operations Supervisor

As a Field Operations Supervisor you will be responsible for managing all MetroNet outside field operations in the assigned geographic area ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.

ESSENTIAL JOB FUNCTIONS:

  • You will oversee the selection, hiring, and career development of all field technicians
  • You will help establish and maintain a standard for equipping technicians with tools and test sets
  • You will manage the company tools and test set inventory and quickly address 'loss' issues
  • You will help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
  • You will manage workplace safety and provide safety training to employees as required
  • You will manage both the productivity and quality of work down to the individual employee level
  • You will assure that all technicians exhibit a 'customer friendly' attitude promoting MetroNet's commitment "to serve with passion" and deliver an excellent customer experience.
  • You will monitor quality control of installation work - conducts on-site QC surveys for compliance with MetroNet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports
  • You will resolve customer complaints - investigates service and damage complaints and takes appropriate action to resolve the complaint
  • You will procure and coordinate installation activities of contractors as needed to meet work flow requirements
  • You will develop and maintain a district out-of-hours call out schedule
  • You will provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
  • You will assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.
  • You will support the monitoring and maintenance of all hub site electronics and peripheral systems
  • You will assist with troubleshooting equipment failures and service affecting problems
  • You will rapidly respond to any security or equipment alarms
  • You will support Outside Plant with repair and maintenance activities
  • You will work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
  • You will provide assistance as needed with OSP repair and restoration activities.
  • Review all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely.
  • You will ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
  • You will keep up-to-date with FCC and other regulatory requirements and standards
  • You will support storefront manager with local utility relations
  • May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
JOB QUALIFICATIONS AND REQUIREMENTS:
  • Knowledge of cable franchise management
  • Knowledge of economic development
  • Proven outside plant construction knowledge
  • Prior hands-on experience with the installation and maintenance of customer inside wire
  • To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer ,OTDR, and other fault diagnosis tools
  • Ability to utilize Microsoft Word, Excel, and PowerPoint
  • Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
  • Ability to keep commitments to customers, suppliers, and other team members
  • An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.
ADDITIONAL JOB REQUIREMENTS:
  • Public safety relations
  • Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
  • Manage personal and vehicle safety
  • Provide productivity and work quality
  • Maintain punctual attendance
  • Manage vehicle inventory, tools, test set utilization


Join us and find out what it means to love your career

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

#LI-EO1

  • Field Operations Supervisor

    4 weeks ago

    Tulsa, Oklahoma, United States VetJobs Full time

    Job Title: Field Operations SupervisorAre you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.Job Summary:We are seeking a highly skilled and experienced Field Operations Supervisor to join our team. As a Field Operations...

  • Field Operations Supervisor

    1 week ago

    Tulsa, Oklahoma, United States Q Full time

    Job SummaryWe are seeking a highly skilled Field Operations Supervisor to join our team. As a Field Operations Supervisor, you will be responsible for managing all outside field operations in the assigned geographic area, ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair.Key...

  • Field Operations Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Metronet Full time

    Job Title: Field Operations SupervisorMetronet is seeking a highly skilled and experienced Field Operations Supervisor to join our team. As a Field Operations Supervisor, you will be responsible for managing all outside field operations in the assigned geographic area, ensuring the efficient and timely completion of customer fulfillment requests for premise...

  • Field Operations Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Q Full time

    Job SummaryAs a Field Operations Supervisor at MetroNet, you will be responsible for overseeing the efficient and timely completion of customer fulfillment requests for premise installation and repair in the assigned geographic area. This role requires strong leadership and technical skills to manage a team of field technicians, ensure quality control, and...

  • Field Operations Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Q Full time

    Job Title: Field Operations SupervisorMetronet is seeking a highly skilled Field Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the efficient and timely completion of customer fulfillment requests for premise installation and repair.Key Responsibilities:Oversee the selection, hiring, and...

  • Field Operations Supervisor

    4 days ago

    Tulsa, Oklahoma, United States Q Full time

    Love Your Career AgainLaunch Your Career with Metronet Are you ready to build a rewarding career in technology with a company dedicated to your growth and success? Welcome to Metronet, where we don't just build networks; we build communities. As a Field Operations Supervisor, you will be responsible for managing all MetroNet outside field operations in the...

  • Field Operations Supervisor

    4 weeks ago

    Tulsa, Oklahoma, United States Q Full time

    Job SummaryAs a Field Operations Supervisor at MetroNet, you will be responsible for overseeing the efficient and timely completion of customer fulfillment requests for premise installation and repair in the assigned geographic area. This role requires strong leadership and technical skills to manage a team of field technicians, ensure workplace safety, and...

  • Field Operations Supervisor

    1 week ago

    Tulsa, Oklahoma, United States VetJobs Full time

    Job Title: Field Operations SupervisorAre you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.As a Field Operations Supervisor, you will be responsible for managing all MetroNet outside field operations in the assigned...

  • Field Operations Supervisor

    4 days ago

    Tulsa, Oklahoma, United States VetJobs Full time

    Job DescriptionAttention Military Affiliated Job SeekersVetJobs works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education...

  • Field Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States RJN Group Full time

    Field Supervisor Opportunity at RJN GroupRJN Group, a leading professional engineering and specialty field services firm, is seeking a highly skilled Field Supervisor to join their team. As a Field Supervisor, you will play a critical role in leading field investigation services in sanitary, storm water, combined sewer, and water distribution systems.Key...

  • Field Supervisor

    4 days ago

    Tulsa, Oklahoma, United States RJN Group Full time

    RJN Group is seeking a highly skilled Field Supervisor to join our team. As a Field Supervisor, you will be responsible for leading field investigation services in sanitary, stormwater, and combined sewer systems.Key Responsibilities:Perform inspections of structures and pipeline assets visually or with approved camera equipmentInstall, maintain, and service...

  • Field Service Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Coca-Cola Southwest Beverages Full time

    Job Title: Field Service SupervisorAt Coca-Cola Southwest Beverages, we are seeking a highly skilled and experienced Field Service Supervisor to join our team. As a key member of our operations team, you will be responsible for managing a staff of reactive technicians, fountain installers, and cooler movers.Key Responsibilities:Provide superior mechanical...

  • Supervisor, Field Service

    1 month ago

    Tulsa, United States Coca-Cola Southwest Beverages Full time

    Req ID: 198384 Job Location: Tulsa, OK Work days/Shift Hours - if applicable: Monday - Friday / 7:00AM - Finished General Purpose The Field Service Supervisor manages a staff of Reactive Technicians, Fountain Installers, and Cooler Movers. Responsibilities include providing superior mechanical equipment service to Cold Drink outlets within an assigned...

  • Field Service Supervisor

    4 weeks ago

    Tulsa, Oklahoma, United States Coca-Cola Southwest Beverages Full time

    Job Title: Field Service SupervisorAt Coca-Cola Southwest Beverages, we are seeking a highly skilled and experienced Field Service Supervisor to join our team. As a Field Service Supervisor, you will be responsible for managing a team of reactive technicians, fountain installers, and cooler movers to provide superior mechanical equipment service to our...

  • Field Service Supervisor

    2 weeks ago

    Tulsa, United States ProRecruiters Full time

    Position: Field Service SupervisorLocation: Tulsa, OK Pay: $33/hour + $75/hour per diemExperience: 5 years of lead/supervisory experienceEducation: Journeyman license not required but preferred Type: Full-time; Direct Hire Schedule: Day Shift (Ability to work OT as needed)ProRecruiters is seeking a Field Service Supervisor to join a growing and dynamic...

  • Field Service Supervisor

    2 weeks ago

    tulsa, United States ProRecruiters Full time

    Position: Field Service SupervisorLocation: Tulsa, OK Pay: $33/hour + $75/hour per diemExperience: 5 years of lead/supervisory experienceEducation: Journeyman license not required but preferred Type: Full-time; Direct Hire Schedule: Day Shift (Ability to work OT as needed)ProRecruiters is seeking a Field Service Supervisor to join a growing and dynamic...

  • Field Service Supervisor

    2 weeks ago

    Tulsa, United States ProRecruiters Full time

    Position: Field Service SupervisorLocation: Tulsa, OK Pay: $33/hour + $75/hour per diemExperience: 5 years of lead/supervisory experienceEducation: Journeyman license not required but preferred Type: Full-time; Direct Hire Schedule: Day Shift (Ability to work OT as needed)ProRecruiters is seeking a Field Service Supervisor to join a growing and dynamic...

  • Field Service Supervisor

    1 week ago

    tulsa, United States ProRecruiters Full time

    Position: Field Service SupervisorLocation: Tulsa, OK Pay: $33/hour + $75/hour per diemExperience: 5 years of lead/supervisory experienceEducation: Journeyman license not required but preferred Type: Full-time; Direct Hire Schedule: Day Shift (Ability to work OT as needed)ProRecruiters is seeking a Field Service Supervisor to join a growing and dynamic...

  • Plant Operations Supervisor Lead

    3 days ago

    Tulsa, Oklahoma, United States Express Employment Professionals Full time

    We are currently seeking an experienced Plant Operations Supervisor Lead to join our team at Express Employment Professionals. As a key member of our operations team, you will be responsible for overseeing daily plant operations and ensuring the highest level of quality control.Job SummaryThe Plant Operations Supervisor Lead will be responsible for managing...

  • Production Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Greenheck Full time

    Job Title: Production SupervisorGreenheck Group is a leading manufacturer of commercial HVAC products, and we're seeking a Production Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising manufacturing operations, ensuring that production plans are met, and maintaining a safe and efficient work...