Process Analyst

5 days ago


Salem, United States Henson Group Full time

Job Title: Process Analyst

Department: Cloud Operations & Process

Position Type: Full Time

Location: India Remote


Company Overview:


The Henson Group is an award-winning Gold Certified Partner focused on deploying Microsoft technologies for U.S. and international companies. For over 15 years, Microsoft and its partners have recommended the Henson Group for licensing, consulting, and managed services to corporations large and small. The company also offers competitive pay/bonuses, health/dental/vision insurance, paid maternity & parental leave, education reimbursements, fitness reimbursements, and generous Paid time off.


At Henson Group, we aim to unleash the potential of people and technology. Our company was built around the idea that there is only success with team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash everyone's potential to ensure every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.


Specifically, the Process Analyst will:


• Have exceptional written and verbal communication skills.

• Have worked on ITSM Ticketing Tool (ServiceNow/Jira/BMC/Autotask)

• Have 2- 4 years of working experience.

• Be flexible to work in a 24x7 work environment.

• Have good knowledge of MS Word, MS Excel, and MS PowerPoint

• Have Knowledge of the ITIL Framework

• Have Knowledge of Cloud Computing (Azure Fundamentals AZ-900 Certification shall be an add-on)

• Have ITSM Process Knowledge of Handling Incidents, Problem Tickets, & Change Requests.

• Work on timely follow-ups, co-ordination, and MIS/Reporting

• Have high-level problem-solving skills.

• Have strong customer focus & multi-tasking skills.


Qualifications and Requirements:


• BSc IT/BTech/MCA/MSc IT

• MS Word, MS Excel, MS PowerPoint

• MIS Reporting,

• ITIL Foundation Certified

• AZ 900 Certified is preferred.

• Incident/Problem/Change Management/Service Assets & Configuration Management


Henson Group is an equal-opportunity employer committed to Diversity, Inclusion, and belonging. Individuals seeking employment at Henson Group are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.


Henson Group does not engage third-party recruiters to assist with our hiring process. Please disregard any communication from third-party recruiters.



  • Salem, United States The CCS Companies Full time

    The CCS Companies, a leader in Business Process Outsourcing, is currently looking to hire a Business Process Analyst. The Business Process Analyst will evaluate, measure, document, and monitor business processes. This individual will be responsible for designing and implementing integrated test plans/models along with executing these processes. **Why Work...

  • Business Analyst

    2 weeks ago


    Salem, United States State of Oregon Full time

    Job Description: The Oregon State Fire Marshal in Salem, Oregon, is hiring for one (1) full-time, permanent Business Analyst (Operations & Policy Analyst 2) position in our Information Technology team.  Are you skilled at organizing and managing projects with an eye on the “big picture?” Do you enjoy collaborating with individuals at all levels of an...

  • Business Analyst

    5 days ago


    Salem, United States Readywire Full time

    Business Analyst - ReadywireJob Description: Business Analyst Required Business Analyst Skills and qualifications: • Experience in ERP/Finance project is highly desired.• Should be able to translate business requirements into functional specifications.• Think like ERP person and translate to technical requirement document which will be given to...

  • Business Analyst

    2 weeks ago


    Salem, Oregon, United States V-Soft Consulting Group Full time

    Business Analyst Primary Location: Salem, Oregon V-Soft Consulting is currently hiring for a Business Analyst for our premier client in Salem, OregonWHAT YOU'LL NEED: Technical Requirements and Certifications " Certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) are a plus. Education and Experience...

  • Business Analyst

    5 days ago


    Salem, United States Rhino Realty Connect Full time

    We are seeking a talented Business Analyst to join our team and play a key role in driving process improvement and optimizing our operations. In this role, you will serve as a bridge between our business stakeholders and IT teams, working collaboratively to identify needs, analyze data, and develop solutions that enhance efficiency and achieve strategic...


  • Salem, United States Iris Software Inc. Full time

    Primary Skills: GPP Classic and GPP SP/Fusion product processorExp : 7-12 YearsPosition: Business AnalystJoining time: Immediate - 45 daysResponsibilities for This Role: Gather and understand business requirements based on the requirement walk-through / BRD and workshops.Hands-on experience in requirements life cycle management in banking and financial...

  • Loan Analyst II

    3 weeks ago


    Salem, United States Salem Five Full time

    Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Who We Are: Joi Analyst, Loan Officer, Processing, Customer Service, Mortgage, Technology


  • Salem, Oregon, United States State of Oregon Full time

    Job Description: Operations & Policy Analyst 3 – Senior Business Systems Analyst (Underfill Option)Oregon Department of TransportationDriver & Motor Vehicles (DMV) Services DivisionBusiness Systems SupportThe role: Join our team as the senior business systems analyst, where you will provide direction to other business systems analysts, standardize...


  • Salem, United States State of Oregon Full time

    Job Description: Do you enjoy analyzing statutory authority, business processes, and analytical data to develop, recommend, and implement program improvements? Are you experienced with managing large projects with rapidly changing priorities and building collaborative partnerships? Then we want to hear from you!The Oregon State Fire Marshal in Salem, Oregon,...

  • Reporting Analyst

    5 days ago


    Salem, United States EXL Full time

    Job Description: Data Analyst with Axiom Tool & Finance Knowledge Overview: We are seeking a detail-oriented and analytical Data Analyst with expertise in Axiom Tool and finance knowledge. The ideal candidate will possess strong technical skills, a thorough understanding of financial data, and the ability to manage and interpret complex datasets to support...

  • IT Business

    4 weeks ago


    Salem, United States Northwest Software, Inc Full time

    IT Business Analyst Long term, Remote job. Job Description: Seeking individual in this position have demonstrated experience in the standard concepts, practices, and deliverables related to Business Analysis in support of software development projects. Skills must include understanding how to gather and document requirements, a working knowledge of the...


  • Salem, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! The Sales Analyst Assistant supports all administrative responsibilities related to customer contract management at the Area level. Supports local sales contract tracking, profit model development, incentive, and rebate...


  • Salem, Oregon, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.Join Our Community of Food PeopleThe Sales Analyst Assistant supports all administrative responsibilities related to customer contract management at the Area level. Supports local sales contract tracking, profit model development, incentive, and rebate...


  • Salem, United States ETS Full time

    Position Summary:We are looking for a seasoned Application Security Lead Analyst to join our team. As an Application Security Analyst, you will work as a consultant to our product development staff, ensuring the security of our applications throughout their lifecycle. Your role will be to identify potential vulnerabilities, suggest mitigation strategies, and...


  • Salem, United States Cambia Health Full time

    Policy & Implementation Analyst Telecommute Option - Must reside in ID, OR, UT or WA WHO WE NEED The Policy and Implementation Analyst uses Medical coding knowledge and experience and evaluates, recommends and implements clinical editing solutions to assure accurate outcomes consistent with medical and reimbursement policy and financial targets. This role...

  • QA Analyst

    5 days ago


    Salem, United States Insight Global Full time

    A privately held energy client of ours has an immediate opening for a QA Analyst/Tester with expertise in manual testing, automation testing, and API testing to join our GridBOOST Team. As a QA Analyst/Tester, you will play a critical role in ensuring the quality and reliability of our web applications by designing, implementing, and executing tests for...


  • Salem, United States Syntricate Technologies Full time

    Location - Remote The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Client (Client). OIS provides the technology systems and services that support more than 18,000 OHA and Client agency staff at local offices and facilities around the state. These systems and services help the two agencies...


  • Salem, United States Comptech Associates Full time

    About the Job:Job Title: ServiceNow Functional AnalystDuration: FulltimeLocation: India / RemoteJOB DESCRIPTION:5-6 yrs of experience.Shift timings – 2pm to 11 pm IST (40 hrs week full time resources) – should be available for on-call rotation during critical project releases and hyper-care times.As a ServiceNow Functional Consultant with a minimum of 4...


  • Salem, United States US Foods Full time

    BECOME A US FOODS TEAM MEMBER! We are looking for a Sales Analyst Assistant who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS family. We help YOU make it!. US FOODS is the company built on YOU Matter, where your hard work is rewarded. US FOODS has a lot to offer: US FOODS is the company built on YOU Matter,...


  • Salem, United States State of Oregon Full time

    Job Description: Operations & Policy Analyst 3 – Senior Business Systems Analyst (Underfill Option)Oregon Department of TransportationDriver & Motor Vehicles (DMV) Services DivisionBusiness Systems SupportThe role:  Join our team as the senior business systems analyst, where you will provide direction to other business systems analysts, standardize...