EUC Engineer
1 week ago
Roles & Responsibilities
Job Description
Provide IT Support
Provide technical support to users Perform ad-hoc analysis Assist users with hardware and software installations Act as a resource for colleagues with less experienceMaintain Systems
Organise system activities including planned maintenance events, system backup processes and disaster recovery drills Develop supporting documentation of all activities Research alternates to existing software and hardwareImplement New Systems
Install hardware equipment, software and maintenance agreements Perform acceptance testing of installed/upgraded equipment Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption Design new methods of highly complex reporting and presentation Conduct office automation feasibility studiesResolve Issues
Coordinate activities to identify, diagnose and rectify problems with little precedence Simulate user problems to resolve operating difficulties Develop innovative solutions and/or systems modifications to reduce user problems Develop mitigating and/or preventive solutions Assist senior leaders in disaster recovery planning and testingRequirements
Diploma/Degree in Computer Science of equivalent At least 8 years experience in developing, implementing and maintaining IT systems Experience in mass EUC deployment for building relocation, renovation projects and new set-up implementation M365 experience is an added advantage. Certification in ITIL, MCSE preferredEA Licence No: 11C5502 | EAP Registration No: R21100522
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