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IT Collaboration Specialist
2 months ago
Roles & Responsibilities
Job Responsibilities
Technical solutioning and project delivery for EUC Collaboration Tools such as Voice Systems, O365, Video Conferencing, etc., while maintaining high levels of resiliency and compliance to internal policies.
Administration and Lifecycle Management of all EUC Collaboration Tools.
Maintain live Documentation of Architecture Diagrams, Policies, Operating Procedures, User Guides, etc.
Function as PIC and L3 technical escalation point for EUC Collaboration matters, to provide operational guidance, handle escalations, and drive RCA.
Support project scoping and perform evaluation of vendor's proposals for EUC related matters.
Coordinate with Head Office, Cross Functional Teams, and Vendors whenever necessary.
Job Requirements
Bachelors Degree in IT or closely related field with strong systems engineering skills in EUC technologies.
ITIL Foundation
Experience in Infrastructure Technologies delivery for EUC domain - Intune, Microsoft End Point Management, with a proven track record of improving service standards, and enhancing end user experience.
Experience in IP phone systems, voice recording systems or trader voice systems.
Must have demonstrated technical proficiencies in End User Computing area.
Experience working with mid-large global or regional financial institutions.
Knowledge of Technology Infrastructure, EUC tools and solutions.
Master the architectural settings and component functions of commonly used corporate Voice Systems including Cisco IP Telephony, Voice recording, Trader voice.
Knowledge of IT security, Risk Management and Security Controls with regards to EUC domain.
Knowledge of Cloud Voice Technology.
Knowledge of Voice Systems (IPC Trading Turrets, NICE Voice Recording).
For more information, please visit to www.gmprecruit.com and search for Job Reference: 20930
We regret that only shortlisted candidates will be notified.
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