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EUC H&F Support Specialist

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

We are seeking a skilled Desktop Engineer to join our team at MyCareersFuture. As a Desktop Engineer, you will be responsible for installing, troubleshooting, and repairing desktop and laptop issues, as well as providing excellent customer service to our clients.

Key Responsibilities

  • Desktop and Laptop Support: Install, troubleshoot, and repair desktop and laptop issues, including hardware and software problems.
  • Customer Service: Provide excellent customer service to our clients, including resolving technical issues and answering questions.
  • SOE Image Installation: Install Standard SOE Image on desktops and laptops.
  • Conference Device Support: Troubleshoot and repair conference devices, projectors, and meeting room equipment.
  • Documentation: Document all support activity within the IT Incident and Change Management tracking tool.
  • Operating System Support: Support and troubleshoot Windows 10 operating systems.
  • O365 Application Support: Support and troubleshoot all O365 applications.
  • SCCM Client Installation: Install and troubleshoot SCCM clients.
  • Mobile Device Configuration: Configure mobile devices, including MDM, Mailbox, and Teams.
  • Software and Application Troubleshooting: Troubleshoot software and application issues.
  • Networking and Active Directory: Have basic knowledge of networking and Active Directory.
  • Customer Centric Approach: Demonstrate a right attitude and customer-centric approach.