Resort Manager
4 months ago
Qualifications: 2-3 years of progressive hotel experience or a Hotel Management degree.
The General Manager reports to and is supervised and reviewed by the Managing Partners (MPs). She/He is responsible for all aspects of operations at the facility, day-to-day staff management, and guests. He / She should be an ambassador for the brand and our facility. Provide leadership and strategic planning to all operations departments in support of our service culture, maximized operations and guest satisfaction. A General Manager would also be required to manage between profitability and guest satisfaction measures. Minimum 50 hour week.
GM DUTIES AND RESPONSIBILITIES (brief overview, not all inclusive):
- Manages 1-15 Operations employees in the Housekeeping Department, Maintenance Department, Food & Beverage Department, and Front Desk Department, and works together as a team with peers in Social Media, Marketing, and Sales Departments.
- Responsibilities include assisting with interviews, hiring, and overseeing training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Assists MPs in the preparation, presentation and subsequent achievement of the facility’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Assists in the management of the facility’s overall financial performance including but not limited to: Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates financial information weekly to Managing Partners.
- Oversee the operations functions of the facility, including being available 24/7 for urgent/emergency situations.
- Identify for the MPs all key property issues including capital projects, customer service and refurbishment.
- Ensure that all hotel activities/events are tied to budgets and business plans.
- Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
- Ensure full compliance to insurance carrier limitations
- Handle complaints, and oversee the service recovery procedures.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the facility all the time keeping budgets and profitability in line with goals
- Develop, present, and implement, when approved, budget goals and recommend to MPs other short and long term strategic goals for the property.
- Develop and present improvement actions and carry out costs savings.
- Exhibit a strong understanding of P&L statements and the ability to react with impactful strategies
- Ensure that monthly financial outlooks for Rooms, Breakfast, Admin & General, are on target and accurate
- Closely monitor the facility’s business reports on a daily basis & inform the MPs when financial reports don’t meet monthly goals
- Maximize room yield and facility revenue through innovative sales practices and yield management programs.
- Assist in the procurement of operating supplies and equipment.
- Take bids from third-party vendors for essential equipment and services and present to MPs with validated recommendations.
- Present resumes and validated recommendations in hiring operation staffs.
- Overseeing and managing all operations departments and working closely with department on a daily basis
- Be accountable for responsibilities of departments and take ownership of all guest complaints.
- Provide effective and thoughtful leadership to facility team members.
- Handle Corporate clients with respect and take part in new client acquisition along with the sales team whenever required.
- Responsible for safeguarding the quality of operations both internally & externally.
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
- Conduct Orientation, New Hire Training, Ongoing Training, and assist with Performance Evaluations.
- Assist in the recruitment of and oversee the training of new employees.
- Ensure employees work productively and develop professionally.
- Communicate effectively with MPs, co-workers, and other departments.
- Work closely with Maintenance to ensure all maintenance issues are taken care of in a timely manner
- Provide possible solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) to MPs.
- Prepare weekly reports for MP’s.
- Evaluate and improve operations and financial performance.
- Develop Policies and Procedures for MPs review and approval.
- Maintain budgets and optimize expenses.
- Set Personal and facility goals for growth.
- Maintain quality standards.
- Inspects guests' rooms prior to and within 12 hours of departure, and daily inspect public access areas, and outside grounds for cleanliness, safety, and appearance.
- Ensures guest satisfaction through excellent customer service, training and timely follow-up.
- Holds weekly staff meetings to ensure that regular and consistent communication is taking place.
- Carry out supervisory responsibilities in accordance with the Arkansas Labor Laws and the facility’s policies. These policies include but are not limited to dress code, safety and performance standards.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel and taste or smell. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
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