Hotel General Manager

6 days ago


Bella Vista, Arkansas, United States Bella Vista Village Coopershares Owners Association Full time
Job Summary

We are seeking a highly skilled and experienced Resort Operations Manager to join our team at Bella Vista Village Coopershares Owners Association. The successful candidate will be responsible for overseeing all aspects of resort operations, including staff management, guest satisfaction, and financial performance.

Key Responsibilities
  • Operations Management: Manage and oversee all resort operations, including housekeeping, maintenance, food and beverage, and front desk departments.
  • Staff Management: Supervise and train staff, including interviewing, hiring, and performance evaluations.
  • Financial Management: Assist in the preparation and presentation of the annual operating budget, and manage financial performance, including revenue management, accounts payable, and accounts receivable.
  • Guest Satisfaction: Ensure high levels of guest satisfaction through excellent customer service, training, and timely follow-up.
  • Compliance: Ensure full compliance with operating controls, SOPs, policies, procedures, and service standards.
  • Problem-Solving: Identify and resolve problems, including guest complaints and employee conflicts.
  • Reporting: Prepare and present regular reports to management, including financial performance and guest satisfaction metrics.
Requirements
  • Education: Hotel management degree or equivalent experience.
  • Experience: 2-3 years of progressive hotel experience.
  • Skills: Strong leadership and communication skills, with the ability to motivate and train staff.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Working Conditions

The Resort Operations Manager will work in a fast-paced resort environment, with frequent interaction with staff, guests, and management. The successful candidate will be required to work a minimum of 50 hours per week, with flexibility to work varied shifts, including evenings and weekends.



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