Hotel Manager, Gaylord Pacific Resort
3 months ago
Job Category Property Leadership
Location Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
The salary range for this position is $235,000 to $297,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Engineering Manager
3 weeks ago
Chula Vista, United States Marriott Full timeJob Number 24173113Job Category Engineering & FacilitiesLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages and coordinates capital and operating projects assigned to the Engineering division....
-
Engineering Manager
3 weeks ago
Chula Vista, United States Marriott Full timeJob Number 24173113Job Category Engineering & FacilitiesLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages and coordinates capital and operating projects assigned to the Engineering division....
-
Marketing Manager
2 weeks ago
Chula Vista, United States Marriott Full timeAdditional Information PR & Marketing ManagerJob Number 24177751Job Category Sales & MarketingLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Promotes on-brand messaging to customers through traditional,...
-
Director of Event Management
1 week ago
Chula Vista, United States Marriott Full timeJob Number 24177822Job Category Event ManagementLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY Functions as the strategic business leader of Event Management, including the departments of Event...
-
Director of Event Management
1 week ago
Chula Vista, United States Marriott Full timeJob Number 24177822Job Category Event ManagementLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY Functions as the strategic business leader of Event Management, including the departments of Event...
-
Senior Director of Human Resources Operations
4 weeks ago
Chula Vista, United States Marriott Full timeAdditional Information Relocation Assistance Available Job Number 24151881 Job Category Human Resources Location Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Position directs and works with human resource...
-
Senior Director of Human Resources Operations
2 weeks ago
Chula Vista, United States Marriott Full timeAdditional Information Relocation Assistance Available Job Number 24151881 Job Category Human Resources Location Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Position directs and works with human resource...
-
Director of Group Services
1 week ago
Chula Vista, United States Marriott Full timeAdditional Information Relocation Assistance AvailableJob Number 24179149Job Category Event ManagementLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY Manages group rooms inventory and validate that...
-
Director of Group Services
2 weeks ago
Chula Vista, United States Marriott Full timeAdditional Information Relocation Assistance AvailableJob Number 24179149Job Category Event ManagementLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY Manages group rooms inventory and validate that...
-
Hotel Guest Services Agent
5 months ago
Chula Vista, United States Wyndham Hotels & Resorts Full time** Hotel Guest Services Agent** Location: Chula Vista, CA, US Property Name: La Quinta by Wyndham San Diego - Chula Vista Req Id: 14605 La Quinta by Wyndham is now seeking a Hotel Guest Services Agent to join our team at the La Quinta by Wyndham San Diego - Chula Vista location in Chula Vista , California . **Job Summary** The Guest Service Agent is...
-
Front Desk Representative
5 days ago
Chula Vista, California, United States Grand Pacific Resorts Full timeJob Title: Front Desk AgentGrand Pacific Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors, and associates in a warm and friendly manner. This role requires a detail-oriented and thorough...
-
Hotel Guest Services Representative
1 month ago
Chula Vista, California, United States Wyndham Hotels & Resorts Full timeHotel Guest Services AgentWe are seeking a highly skilled and customer-focused Hotel Guest Services Agent to join our team at the La Quinta by Wyndham San Diego - Chula Vista location in Chula Vista, California.Job Summary:The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at...
-
Hotel Guest Services Representative
4 weeks ago
Chula Vista, California, United States Wyndham Hotels & Resorts Full timeHotel Guest Services AgentWyndham Hotels & Resorts is seeking a skilled Hotel Guest Services Agent to provide exceptional service to our guests at the La Quinta by Wyndham San Diego - Chula Vista location.Key Responsibilities:Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.Maximize...
-
Resort Operations Manager
4 weeks ago
Bella Vista, Arkansas, United States Bella Vista Village Coopershares Owners Association Full timeJob Title: Resort ManagerAt Bella Vista Village Coopershares Owners Association, we are seeking a highly skilled and experienced Resort Manager to join our team. The successful candidate will be responsible for overseeing all aspects of resort operations, ensuring exceptional guest satisfaction, and driving business growth.Key Responsibilities:Manage and...
-
Engineering Manager
2 weeks ago
Chula Vista, California, United States, 91910 Marriott Full timeJob Number 24173113Job Category Engineering & FacilitiesLocation Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages and coordinates capital and operating projects assigned to the Engineering division....
-
Resort Operations Manager
5 days ago
Bella Vista, Arkansas, United States Bella Vista Village Coopershares Owners Association Full timeJob SummaryWe are seeking a highly skilled and experienced Resort Manager to join our team at Bella Vista Village Coopershares Owners Association. The successful candidate will be responsible for overseeing all aspects of resort operations, including staff management, guest satisfaction, and financial performance.Key ResponsibilitiesManage and supervise...
-
Front Desk Supervisor
3 days ago
Tahoe Vista, California, United States Grand Pacific Resorts Full timeJob Title: Front Desk SupervisorGrand Pacific Resorts is seeking a highly motivated and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Supervise and...
-
Resort Manager
5 months ago
Bella Vista, United States Bella Vista Village Coopershares Owners Association Full timeJob DescriptionJob DescriptionQualifications: 2-3 years of progressive hotel experience or a Hotel Management degree.The General Manager reports to and is supervised and reviewed by the Managing Partners (MPs). She/He is responsible for all aspects of operations at the facility, day-to-day staff management, and guests. He / She should be an ambassador for...
-
Front Desk Supervisor
2 weeks ago
Tahoe Vista, United States Grand Pacific Resorts Full timeJob DetailsJob LocationTahoe Sands Resort - Tahoe Vista, CAPosition TypeFull TimeSalary Range$27.00 - $30.00 HourlyJob ShiftVariedDescriptionPosition Summary/ Objective:Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of...
-
Front Desk Agent
1 week ago
Vista, United States Grand Pacific Resorts Full timeJob Details Job Location Tahoe Sands Resort - Tahoe Vista, CA Position Type Seasonal/Temporary Salary Range $21.00 - $24.00 Hourly Job Shift Varied Description Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners,...
