Clinical Administrative Coordinator

At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator will be responsible for managing administrative intake of members using iQue, work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and / or providers. Process incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles. Assist the clinical staff with administrative task and member / provider correspondence. Handle inbound calls (10-20 daily) for resolution / inquiries from members and / or providers.

This position is full - time (40 hours / week), Monday - Friday. Employees are required to work our normal business hours of 8:30 AM - 5:00 PM (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need.

We offer 2 weeks of training. Training will be conducted virtually from your home.

If you reside in New Jersey, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Travel is 0-10% for quarterly meetings.

Primary Responsibilities:

• Manage administrative intake of members
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
• Handle resolution/inquiries from members and/or providers
• Extract and review of fax requests for medical or clinical services, and ensure that these requests are assigned to the correct individual(s)
• Access electronic member files using policy or id number
• Determine member eligibility
• Provide support to field staff in locating providers who can assist our members. This will include calling/ emailing / faxing multiple providers
• Mail member materials, including care plans, and open, sort and distribute incoming correspondence via hard copy or e-mail
• Fax care plans to providers on the member‘s care team
• Follow protocols to task requests appropriately
• Reference automated job aid tools via the computer to identify appropriate procedures when needed
• Consistently meet established productivity, schedule adherence, and quality standards while maintaining good attendance
• Maintain Confidentiality and adhere to HIPAA Requirements
• Heavy calls
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: uhgbenefits

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of customer service experience working within the health care industry and with health care insurance
• Intermediate experience in working with Microsoft Office, including Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send spreadsheets), Microsoft PowerPoint (ability to open, edit, save, and send documents), and Microsoft Outlook (ability to create, edit, save, and send documents)
• Familiarity with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system application
• Ability to work shift (40 hours / week) between the hours of 8:30 AM - 5:00 PM (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

• Experience with working in a hospital, physician‘s office, OR medical clinic setting
• A clerical OR administrative support background
• Knowledge of ICD - 9 and CPT codes
• Experience with working in a call center

Telecommuting Requirements:

• Reside within the state of New Jersey
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent written and verbal communication skills
• Work independently and a team - player
• Ability to remain focused and productive each day though tasks may be repetitive

*All Telecommuters will be required to adhere to UnitedHealth Group‘s Telecommuter Policy.

New Jersey Residents Only: The hourly range for New Jersey residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you‘ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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