Director, Finance Transformation Communications, Process and Change Coach
3 weeks ago
We recently established the Finance Velocity Office, designed to accelerate our path to building a world-class finance function. This newly created function will shape our transformation strategy, improve our business operations and enhance the impact we make as a function. Why velocity? Velocity is about both speed and strategy, focused on accelerating in a given direction. We will hone our approach, think big and decide quickly, living our Leadership Principles. This newly dedicated team will help us drive global consistency and operate as one team to:
Build a foundation that supports the growth and complexity of our business and improves the day-to-day interactions of our Finance teams. Modernize our processes to enable better, faster decision making and drive more timely insights for our clients and business partners. Implement technology to evolve how we work together to achieve meaningful, sustainable change and enable our long-term growth agenda. Ensure a clear and measurable set of KPIs against our Finance OKRs and Scorecard to track, report and recognize key milestones and impact statements for our work product.
The Director Finance Transformation Communication, Process and Change coach will join the Finance Velocity office from the beginning to create the Communication Strategy and Change Management toolkit. They will leverage the change management SMEs and community of change champions across Regions and Functions and drive a programmatic series of communication and change programs. In addition, they will develop and deliver on the FVO Communications Strategy in close collaboration with Corporate Communications and all FVO leads.
This role reports to the VP, Global Finance Strategy and Transformation but will have frequent interaction with the SVP Finance Transformation Officer, the Chief Finance Officer and the Finance Leadership Team.
Essential Functions:
Support the design, development, delivery and management of communications about changes to tools and processes across the organization
Drive change management activities for all transformation related changes/impacts
Primary coordination point across FVO, corporate communications, Visa University/Training Team, and other teams as necessary
Manage effective communication channels to keep all stakeholders informed, raising risks or challenges as needed
Evaluate and ensure user readiness
Conduct impact analysis and change management assessment, including change readiness
Define and measure success metrics and monitor change progress
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Interface with key partners/stakeholders and serve as the primary point of contact for the workstream/project team
Integrate change management activities into project plans
Track and report issues and action items
Support creating materials for Transformation Leadership Team Meetings
Work with virtual teams located in different time zones and with differing cultures
Be an agent for change
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
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