Provider Electronic Visit Verification Compliance Specialist

Are you ready to be part of a great team making a difference in the quality of life for Oregonians? Do you have experience communicating clearly and cross culturally in writing, directly, or virtually? Has your background included experience gathering and organizing data and preparing narrative and statistical reports? Do you have experience researching information and making independent judgments and decisions concerning a course of action to be taken? Has your background included experience reading, interpreting, and explaining laws, rules, policies, and procedures? Are you interested in working in a fast-paced environment? Then, we want to hear from you

We are seeking to hire a Provider Electronic Visit Verification Compliance Specialist (Administrative Specialist 1) to join our Office of Developmental Disabilities Services (ODDS), Technical Assistance Unit team.

• When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

• Studies have shown that women, people of color, and people with disabilities are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't feel you meet every one of our qualifications listed.

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data.

OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data.

OR

An equivalent combination of education and experience.

We are looking for candidates with:

• Attention to detail.

• Experience working independently.

• Experience communicating clearly and cross culturally in writing, directly, or virtually with a variety of individuals to answer questions and explain information or decisions.

• Experience gathering and organizing data and preparing narrative and statistical reports.

• Experience researching information and making independent judgments and decisions concerning a course of action to be taken.

• Experience reading, interpreting, and explaining laws, rules, policies, and procedures to a variety of individuals who have differing communication styles and levels of understanding of the information.

This attribute is not required to be competitive; it is a plus.

• Experience working in eXPRS.

Please be sure to clearly describe how you meet the essential attributes and the preferred attributes, if you have them, within your application materials. The essential attributes will be used to determine which candidates will be selected to move forward in the process.

Please note that a cover letter describing how your background meets the qualifications and each of these attributes is required. Please see the application instructions and requirements section for more information.

The Office of Developmental Disabilities Services (ODDS) provides opportunities to link services for Oregonians who have intellectual and/or developmental disabilities. As part of its function ODDS oversees an array of services including but not limited to residential, in-home, employment, family support, crisis, and case management delivered through a state field structure or agreements with county governments or subcontracted agencies.

ODDS is responsible for the development and administration of programs that support children and adults with intellectual or other developmental disabilities to remain in their own home or community.

The Technical Assistance Unit supports the information technology utilized by ODDS Programs and staff. The systems are designed to ensure the Program's mission/goals/programs and business practices are supported by information technology and for ensuring providers are paid accurately and timely.

As a Provider Electronic Visit Verification (EVV) Compliance Specialist, you will review providers compliance with the eXPRS system through the Electronic Visit Verification (EVV), which is a federal requirement. You will send communication out as it relates to EVV and assemble evidence packets for termination. Additionally, you will provide insight and feedback on application enhancements as well as provide end user testing during application development.

This includes:

• Sending out monthly communications and notices.

• Ensuring the content is consistent, complete, and all corresponding documentation has been provided.

• Identifying potential compliance issues and referring to program specialists and/or unit manager for further action as required.

• Coordinating between various agencies to provide and obtain information needed to support and ensure accurate and timely processing of compliance in accordance with predetermined deadlines.

• Compiling evidence packets for Administrative Law Judges (ALJ) for termination.

• Verifying compliance of provider in the eXPRS payment system.

• Retrieving data from eXPRS regarding EVV compliance.

• Producing renewal reports and other statistical reports.

• Compiling statistical data for reports, special requests for budget purposes, requests made from agencies or individuals for release of public documents in accordance with required timelines.

• Collecting and distributing data for program compliance of EVV.

• Coordinating with the ODHS forms unit to update and maintain compliance forms.

• Fielding calls to management and staff by obtaining necessary information, responding to the caller, providing solutions, and determining if the manager should be notified or involved.

• Coordinating meetings and obtaining meeting rooms and notifying attendees.

• Developing forms, procedures and operational manuals used in day-to-day unit operations.

• Developing and identifying new procedures and/or systems that promote efficiency and ensure a successful workflow of information between agencies and service providers.

• Communicating orally, electronically, and in writing to various state/local agencies and organizations.

• Producing reports, letters, documents, or special assignments using proper grammar, punctuation, and spelling.

• Providing technical expertise and support to eXPRS end users.

• Keeping logs and statistics related to program or operation.

• Taking and compiling minutes at meetings.

• Maintaining metrics.

• Working remotely will be considered in filling this position. Your official workstation will be at our Salem office but the opportunity for remote work at a local office or other remote location will be considered depending on work performance and business need. The ability to report to Salem is required when business or operational needs are dependent on onsite activities.

• You will use a computer and telephone extensively.

• This is a high stress environment due to the high volume of workload.

• You will have direct interaction with service providers and contractors, who are at times highly distressed.

• There are ever-changing priorities which result in continual changes to task scheduling and workload requirements.

• Business procedures evolve frequently to meet ever-changing system and program needs, and you must adapt quickly to these changing business methods.