Electronic Visit Verification Support

2 weeks ago

Salem, United States Tempus Unlimited Inc Full time

Salem Office, 9A COLBY STREET, SALEM, Massachusetts, United States of America ● Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America ● W. Springfield Office, 25 HAYES AVE, WEST SPRINGFIELD, Massachusetts, United States of America Req #77 Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. Responsibilities Support Tempus Unlimited Electronic Visit Verification (EVV) program through training, implementation, rollout, and ongoing support. Ensure ongoing compliance with Tempus quality and FI contract requirements. Develop and maintain in-depth expertise related to Tempus EVV solution. Provide 2nd level support for new and existing users of the Tempus EVV program. Investigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solution. Engage in activities to support the full life cycle of Tempus EVV program, including: Zoom / WebEx and in-person support. Pilot – coordination of users, review of data, multi-directional communication. Implementation/Roll-out – training, scheduling, support, multi-directional communication. On-going support – troubleshooting, user support. Respond to emails and communication regarding FMS software. Fast-paced high-volume call center customer service inbound and outbound. Assist other Tempus Unlimited departments as time allows. Perform all other related or assigned duties by Supervisor. Maintain open communication with Team Leads/Supervisor and team members. Coordinate with other functions to streamline workflows/handoffs. Support overall mission and objectives of Tempus Unlimited. Report all suspected incidents of consumer sexual abuse, physical abuse, and neglect to the Disabled Person Protection Commission (D.P.P.C). Ability to learn quickly and readily adapt to change. Ability to work independently while functioning effectively as a team player. Ability to multi-task and meet deadlines. Strong teamwork approach, enthusiasm, and a strong desire to succeed. Experience with Microsoft Suite operating systems and Excel spreadsheets. Strong interpersonal and analytical skills. Strong written and verbal communication skills. Excellent organizational skills. Self-motivated and punctual. Professional, friendly personality with the ability to maintain confidentiality. Maintain and build positive working relationships. Required Education and Experience High School diploma acceptable; college preferred. Experience in software and/or technical support. Customer service experience. Proficiency in Microsoft Suite. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and scanners. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, and must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times. Travel Travel may be required for this position. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability, or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. #J-18808-Ljbffr

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