Global Director, Operations Quality

3 weeks ago

Foxborough, United States Schneider Electric Full time
Global Director, Operations Quality

Division: Industrial Automation

Line of Business: Process Automation

Department: Customer Satisfaction & Quality - Delivery Quality Organization

Location: Foxborough, MA

We are hiring a Global Director Operations Quality , with a strong background in quality management systems and processes in a technical environment , to join the Schneider Electric CS&Q Global Quality Management team in Foxboro, MA USA , reporting directly to the Global Head of Quality.

As a Director Operations Quality , you will have responsibility to directly manage a global team of Regional Quality Managers supporting APAC, Europe, Middle East and North America regions and sites. You will have a crucial role d riv ing CS&Q processes and quality excellence within the Global Delivery perimeter (from Suppliers to Customers) identifying systemic concerns and establishing corrective and continuous improvement initiatives to effectively address these issues. Your focus will be on maintaining high standards of quality and safety , ensure compliance with regulations and standards and to instill the right Quality Culture and Mindset according to our Global Quality strategy and Schneider Electric core values.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Project Delivery Responsibilities:
  • Be the Customer advocate for the Global organization, drive the customer centricity and ensure the customer experience and requirements are taken in account and effectively fulfilled during the delivery lifecycle.
  • Be the main point of contact in all matters of Quality for Functional VPs.
  • Drive CS&Q processes and quality excellence within the Global Delivery perimeter (from Suppliers to Customers) identifying systemic concerns and establishing corrective and continuous improvement initiatives to effectively address these issues.
  • Develops and drives the directives, objectives, and policies in alignment with the wider Regional and Global strategies.


Continuous Improvement:
  • Establish Global Continuous Improvement infrastructure to facilitate productivity and performance breakthroughs and create the culture of continuous improvement in the organization.
  • Promote utilization of Continuous Improvement principles to support businesses strategic goals and objectives to the business and functional leaders.
  • Work with the Delivery Leadership to identify opportunities for continuous improvement through the analysis of operational data including customer satisfaction, project audits, Cost of Quality, Project Lessons Learned, gross margin erosion, etc and other key performance metrics.


Customer Satisfaction Responsibilities:
  • Act as the customer advocate and build a culture focused on delighting the customer .
  • Consolidation of Customer Satisfaction information for Global and Regional reporting. Review implementation of Root Cause Analysis, Corrective Actions and Risk management actions as to drive measurable improvement in client perception and satisfaction metrics.
  • Seek out voice of customer through data driven customer interviews and utilize to improve customer centricity in the organization .


Compliance and QMS Responsibilities:
  • Ensure compliance to the global audit program and that improvement opportunities and best practices from independent audits and assessments of QMS systems are being deployed regional and globally .
  • Promote and communicate the importance and value of continued ISO9001 certification to the Process Automation business, our clients, and ensure ongoing compliance to the Global Quality program across the Region.
  • Actively engage with the regional representatives in the establishment and maintenance of certified systems.
  • Develop, implement, and maintain Quality tools, systems and procedures to collate, analyze and improve internal procedures to drive effectiveness and efficiency in the organization including QT9.
  • Create, deploy and maintain Quality processes and documentation to promote Regional and Global QMS consistency, effectiveness and efficiency of the quality program and mitigate areas of risk.


Training Responsibilities:
  • Develop training material to promote and build awareness of Quality Management Systems, Standards, Risk Management, and Improvement methodologies.
  • Work with delivery organizations in conducting competency assessments based on critical skills and customer expectations to assist in deployment of localized training plans .


MINIMUM REQUIREMENTS

Education
  • Bachelor's degree in E ngineering or another technical field .


Work Experience
  • Minimum of 10 years' experience in project delivery related to solutions and services in a technical field, with at-least 5 of those years having responsibility for a quality function .
  • 15+ years of E xperience managing direct reports along with cross functional teams .
  • Strong customer facing experience and claim management.
  • A thorough understanding of ISO 9001:2015 standard or similar quality management standard (e.g., AS9100, ISO 13485, CSA N299 etc.)
  • Quality Management Systems and Lead Auditor Qualifications.
  • Six Sigma experience leading and implementing continuous improvement initiatives.
  • Extensive knowledge of problem-solving and statistical analysis methods & tools (8D, A3, PDCA, 5 Why's, Fishbone/Ishikawa Diagram, DOE, Regression Analysis, Weibull).
  • Leadership and Effective Communication skills
  • Data analytics (Power BI & Tableau, etc.)
  • Project Management (PMP certification is an asset).
  • Travel domestically or internationally - 25%.

The ideal candidate must be :
  • Able to think with a global mindset, work with culturally diverse and international teams and to foster trusting relationships with colleagues.
  • Able to think strategically, including seeing the big picture and motivating others towards common goals.
  • Customer centric.
  • Structured, organized & pragmatic, with strong Listening, Negotiation and Communication skills,
  • Flexibility is key - we offer a fast-paced exciting atmosphere, and you possess an entrepreneurial spirit, are proactive and want to learn to achieve great results together


Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

₠34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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