Help Desk Technician I

9 hours ago


Silver Spring, Maryland, United States GAMA-1 Technologies Full time
Job Summary

GAMA-1 Technologies is seeking a skilled Help Desk Technician I to provide technical support and troubleshoot hardware-related issues. The ideal candidate will possess a strong understanding of computer systems and hardware components and excellent customer service skills.

Key Responsibilities
  • Provide day-to-day technical support to customers via phone, email, and in-person
  • Identify, research, and resolve technical problems in a timely manner
  • Document, track, and monitor problems to ensure timely resolution
  • Work with service delivery metrics, Service Level Agreements (SLAs), and Service Level Objectives (SLOs) to ensure customer satisfaction
  • Collaborate with IT teams to resolve complex technical issues
Requirements
  • At least 1 year of onsite and remote support experience in a medium to large, networked environment
  • Strong understanding of computer systems and hardware components
  • Excellent customer service skills
  • Ability to work independently and within a team
Preferred Qualifications
  • ITILv3 (or later) Foundations
  • MCSE, MCP or A+ certifications
Work Environment
  • This is an on-site position located in Silver Spring, MD
Physical Demands
  • Prolonged periods of sitting at a desk and working on a computer
  • Frequent use of a keyboard, laptop, and mouse
  • The ability to lift and carry 15 pounds


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