Assistant Front Office Manager

1 week ago


Cambridge, United States Le Meridien Boston Cambridge Full time

About Us:
Anchoring the renowned University Park at MIT, Le Mridien Cambridge-MIT stands amidst an area legendary for its infrastructure of invention. The Boston/Cambridge area is a cultural capital of the US including world-renowned music ensembles like The Boston Symphony Orchestra, the Handel and Haydn Society, in addition to hundreds of museums, such as the Museum of Fine Arts, the Museum of Science and the Children's Museum. Le Mridien Cambridge-MIT's elegant guest rooms and suites offer a place of luxurious sanctuary and unmatched comfort.

Our associates enjoy many benefits including free meals, discounted parking, and free cleaning for uniforms. We are conveniently located 3 blocks from MBTA Bus and Train. At Le Meridien Cambridge, we take care of our associates so that you can take care of our guests. We look forward to learning more about you

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Responsibilities:
  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
  • Implement company and franchise programs.
  • Prepare forecasts and reports and assist in the development of the Rooms Division budget.
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Provide training for entry level associates and supervisors.
  • Develop and implement controls for expense management.
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  • Maintain all front desk related equipment and a par stock of supplies.
  • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • Minimum 1 year of front desk experience.
  • High School diploma or equivalent required.
  • Hotel experience preferred.
  • Proficient with PMS system and computer literacy a must.
  • Advanced knowledge of brands reward program.
  • Able to handle cash and credit transactions.
  • Maintain a professional appearance and manner at all times.
  • Communicate well with guests.
  • Must possess thorough knowledge of all front office operations and individual job requirements.
  • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • General knowledge of local area attractions and transportation.
  • Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
  • Able to observe and detect signs of emergency situations.
  • Able to establish and maintain effective working relationships with associates and customers.
  • Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.



  • Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Job Title: Assistant Front Office ManagerHyatt Regency Boston/Cambridge is seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team.Job Summary:We are looking for a skilled and experienced professional to assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of...


  • Cambridge, Massachusetts, United States Le Meridien Boston Cambridge Full time

    About UsLe Meridien Boston Cambridge is a luxurious hotel located in the heart of Cambridge, Massachusetts. Our hotel offers elegant guest rooms and suites, a fitness center, and a restaurant serving international cuisine. We are committed to providing exceptional service to our guests and creating a welcoming atmosphere for all.Job SummaryWe are seeking a...


  • Cambridge, Massachusetts, United States Le Meridien Boston Cambridge Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Le Meridien Boston Cambridge. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of the Front Desk, ensuring exceptional customer service, and maintaining high levels of guest satisfaction.Key...


  • cambridge, United States Manning Personnel Group, Inc. Full time

    Our biotech client in Cambridge is seeking a Front Office Assistant! This is a contract to possible permanent position. The ideal candidate has a customer service mindset, is solution-oriented, and can take ownership of their role as the ‘face of the company’. You will greet guests, maintain the café and office supply stock, schedule meetings,...


  • cambridge, United States Manning Personnel Group, Inc. Full time

    Our biotech client in Cambridge is seeking a Front Office Assistant! This is a contract to possible permanent position. The ideal candidate has a customer service mindset, is solution-oriented, and can take ownership of their role as the ‘face of the company’. You will greet guests, maintain the café and office supply stock, schedule meetings,...


  • Cambridge, United States Manning Personnel Group, Inc. Full time

    Our biotech client in Cambridge is seeking a Front Office Assistant! This is a contract to possible permanent position. The ideal candidate has a customer service mindset, is solution-oriented, and can take ownership of their role as the ‘face of the company’. You will greet guests, maintain the café and office supply stock, schedule meetings,...


  • Cambridge, Massachusetts, United States Colwen Hotels Full time

    Front Office Supervisor Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction, while maintaining the highest standards of hotel operations.Key Responsibilities:Guest Service:...


  • Cambridge, Massachusetts, United States Colwen Hotels Full time

    Front Office Supervisor Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction, while maintaining the highest standards of hotel operations.Key Responsibilities:Guest Service:...


  • Cambridge, Massachusetts, United States Manning Personnel Group, Inc. Full time

    We are seeking a highly skilled and organized Front Office Assistant to join our team at Manning Personnel Group, Inc. in Cambridge. As the first point of contact for our clients and visitors, you will be responsible for providing exceptional customer service and ensuring a positive experience for everyone who enters our office.Key...


  • Cambridge, Massachusetts, United States Colwen Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at AC Hotel Cambridge, a Colwen Hotels Property. The successful candidate will be responsible for the day-to-day operations of the Front Office, ensuring that associates adhere to Colwen Hotels and brand standards, and consistently meet and exceed business and...


  • Cambridge, Massachusetts, United States Colwen Hotels Full time

    Front Office Supervisor Job DescriptionColwen Hotels is seeking a skilled Front Office Supervisor to oversee the front desk and night audit teams. The ideal candidate will have a strong focus on guest satisfaction and associate development.Key Responsibilities:Manage the day-to-day operations of the Front Office to ensure associates adhere to Colwen Hotels...

  • Night Auditor

    2 months ago


    Cambridge, Massachusetts, United States The Kendall Hotel Full time

    Job SummaryThe Night Auditor is a key member of the Front Office team at The Kendall Hotel, responsible for ensuring the accuracy and integrity of financial transactions and guest information. This role requires strong analytical and organizational skills, as well as excellent communication and customer service skills.Key ResponsibilitiesFinancial...


  • Cambridge, United States Colwen Hotels Full time

    AC Hotel Cambridge, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk experience, strong customer...


  • Cambridge, United States The Judge Group Full time

    Our client is currently seeking a Front desk / Administrative Assistant \t\t\tJob Title: Front desk / Administrative Assistant Location: Cambridge, MAWorksite: OnsiteDuration: 3 monthsWork Schedule: 35 hours/weekQualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience.Responsible for staffing the front desk office...

  • Front desk

    2 weeks ago


    Cambridge, United States Hiring Now! Full time

    Our client is currently seeking a Front desk / Administrative Assistant Job Title: Front desk / Administrative Assistant Location: Cambridge, MAWorksite: OnsiteDuration: 3 monthsWork Schedule: 35 hours/weekQualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience.Responsible for staffing the front desk office...


  • Cambridge, United States The Judge Group Full time

    Our client is currently seeking a Front desk / Administrative AssistantJob Title: Front desk / Administrative Assistant Location: Cambridge, MAWorksite: OnsiteDuration: 3 monthsWork Schedule: 35 hours/weekQualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience.Responsible for staffing the front desk office and...

  • Front desk

    2 months ago


    Cambridge, United States Hiring Now! Full time

    Our client is currently seeking a Front desk / Administrative AssistantJob Title: Front desk / Administrative Assistant Location: Cambridge, MAWorksite: OnsiteDuration: 3 monthsWork Schedule: 35 hours/weekQualifications & Requirements: Good judgment, service orientation, front desk/receptionist experience.Responsible for staffing the front desk office and...


  • Cambridge, Massachusetts, United States The Judge Group Full time

    Job Title: Front Desk / Administrative AssistantWe are seeking a highly organized and detail-oriented Front Desk / Administrative Assistant to join our team at The Judge Group.Key Responsibilities:Staff the front desk office and provide exceptional customer service to clients and visitors.Perform various administrative tasks, including data entry, filing,...


  • Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full time

    Job Title: Front Desk/ReceptionistTalentBurst, an Inc 5000 company, is seeking a highly organized and detail-oriented Front Desk/Receptionist to join our team. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various administrative tasks.Key...


  • Cambridge, Ohio, United States Days Inn Full time

    Days Inn is seeking a skilled Front Desk Clerk to provide exceptional customer service and support to our guests. As the face of our company, you will be responsible for managing the front desk, handling phone calls, and maintaining the office budget. Your primary goal is to deliver outstanding service and ensure a positive experience for our clients. Key...